LIBIN PARAVELIL JOHN
Noranda,WA
Summary
Dynamic Console Operator with a proven track record at VIBE FUEL STATION, excelling in operational efficiency and security awareness. Leveraged strong communication skills to enhance customer interactions and foster team collaboration. Recognized for optimizing performance and effectively training new staff, ensuring adherence to safety protocols and company policies.
Overview
2
2
years of professional experience
Work History
Console Operator
VIBE FUEL STATION
10.2024 - Current
- My interactions with customers significantly improved my communication abilities, enabling me to respond to concerns swiftly and effectively while delivering outstanding service.
- Efficiently served 5-10 customers per minute, providing excellent customer service by addressing their needs, processing transactions accurately, and ensuring a positive experience. Managed high customer volume while maintaining professionalism and ensuring timely service.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem-solving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Console Operator
United Petroleum
05.2023 - 11.2024
- Responded to customer requests for products, services, and company information.
- Effectively directed the closing operations for the fuel station, guaranteeing that all responsibilities were fulfilled precisely and punctually. This included reconciling sales, securing the facility, and conducting safety inspections. Assumed accountability for supervising the safe and efficient cessation of activities, ensuring adherence to company policies and safety regulations.
- Maintained consistent communication with the head office through email, delivering precise daily fuel dip readings and organizing fuel deliveries to guarantee prompt restocking and seamless station operations. Effectively managed and reported fuel data for two to three deliveries weekly, aiding in efficient inventory management and adherence to operational protocols.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Information Technology - Information Technology
Kaplan Business School
Perth, WA07-2026
Skills
- Data processing
- Performance optimization
- System Monitoring
- Problem Solving
- Operational Efficiency
- Technical Troubleshooting
- Security Awareness
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Timeline
Console Operator
VIBE FUEL STATION
10.2024 - Current
Console Operator
United Petroleum
05.2023 - 11.2024
Bachelor of Information Technology - Information Technology
Kaplan Business School
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