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Melton West,VIC
Summary
Adept at enhancing customer experiences and streamlining processes, I leveraged my technical support and problem-solving skills at DXC Technology to significantly improve service quality. My ability to multitask and prioritise, coupled with a continuous learning mindset, has consistently driven positive outcomes in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Claims Support Officer
DXC Technology
06.2010 - Current
- Facilitated resolution of client inquiries, promoting customer satisfaction.
- Data entry
- Addressed customer concerns to ensure high-quality service.
- Responded to customer inquiries to maintain positive client relationships.
- Resolved user problems, maintaining high standards of service.
- Assisted in training new staff to ensure consistent support quality.
- Delivered prompt assistance to resolve customer's issues efficiently.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
Production Hand
Susan Day Cakes
05.2009 - 05.2010
- Successfully transitioned between multiple roles within the production line when necessary, showcasing adaptability in various aspects of the manufacturing process.
- Consistently met or exceeded daily production goals by staying focused on tasks at hand and efficiently utilizing available resources.
- Contributed to a positive work culture through effective communication, teamwork, and problem-solving skills.
Executive Assistant to the General Manager
DALTA Builders Inc.
06.2004 - 02.2008
- Used PowerPoint to format visual presentations for speeches and meetings.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Supported event planning activities for company functions, contributing to successful outcomes.
Technical Support Representative
FBM E-Services
04.2003 - 05.2003
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Science - Psychology
La Trobe University
Melbourne, VIC12-2026
Dipmloma - Personal Injury Management
Deakin PRIME
Melbourne Victoria12-2017
Bachelor of Science - Computer Science
University of Perpetual Help
Philippines03-2003
Skills
- Technical support
- Customer service
- Data entry
- Problem resolution
- Communication skills
- Team collaboration
- Documentation skills
- Time management
- Multitasking ability
- Attention to detail
- Process improvement
- Quality assurance
- Continuous learning
- Task prioritization
Timeline
Claims Support Officer
DXC Technology
06.2010 - Current
Production Hand
Susan Day Cakes
05.2009 - 05.2010
Executive Assistant to the General Manager
DALTA Builders Inc.
06.2004 - 02.2008
Technical Support Representative
FBM E-Services
04.2003 - 05.2003
Bachelor of Science - Psychology
La Trobe University
Dipmloma - Personal Injury Management
Deakin PRIME
Bachelor of Science - Computer Science
University of Perpetual Help
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