Lijan Pradhan
Campsie,NSW
Summary
Resourceful professional with IT support and system administration expertise, combined with strong sales skills. Proven track record in technical troubleshooting, IT management, and exceeding sales targets. Fluent in three languages, I excel at bridging technical and customer-facing roles for seamless operations and exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
IT Support Officer
Click Consulting Group
Parramatta, Sydney
03.2024 - Current
- Providing Technical support to clients via phone, email, field visits, or through the Ticketing system
- Computer setup, phone and Printer setup Driver update, installation of software and applications for customer
- Assist and troubleshoot network problems, system issues, Operating system update and upgrade
- Performing basic administration tasks (User creation, password reset, enable/disable account and restore deleted account linked with email account) Troubleshooting issue thoroughly and collect relevant information before escalating
- Assist in Rollout of Windows 10 and monitoring system to fix the issues after the imaging.
Sales/ IT
Lagardere Tech2go
Sydney Domestic Airport, Sydney
08.2022 - 03.2024
- Troubleshot and resolved POS (Point of Sale) system issues across multiple store locations, minimizing downtime and ensuring smooth sales operations
- Assisted in the setup and maintenance of in-store tech displays, including updating software, configuring devices, and ensuring proper functionality
- Managed emails, invoices, and stock check processes with a high level of accuracy, ensuring efficient operations
- Performed administrative tasks such as maintaining inventory databases, generating sales reports, and updating system records
- Provided technical support to customers, troubleshooting minor issues with tech products, assisting with software updates, and resolving connectivity problems
- Identified and addressed customers' unique technical needs, offering tailored product recommendations and solutions
- Delivered exceptional customer service while expertly promoting and selling high-end tech products such as JBL, Bose, Apple, and Sony, consistently exceeding sales targets.
Education
Bachelor of Information Technology - Information Technology
Kings Own Institute
Sydney, NSW06.2024
High School Diploma -
Campion Academy
Lalitpur05.2020
Skills
- Troubleshooting
- ITIL - Ticketing System
- Windows Server
- Microsoft 365
- Active Directory
- Intune
- Mobile Device Management
- Printer Support
- Software Deployment
- Software Installation
- Issue Troubleshooting
- Customer Service
References
Available upon request
Timeline
IT Support Officer
Click Consulting Group
03.2024 - Current
Sales/ IT
Lagardere Tech2go
08.2022 - 03.2024
Bachelor of Information Technology - Information Technology
Kings Own Institute
High School Diploma -
Campion Academy