Lila Rouse
Adelaide,SA
Summary
Dynamic professional with a proven track record at Athletes Foot, excelling in multitasking and client relations. Skilled in legal research and fostering positive customer experiences, I've significantly contributed to team goals and client support. My ability to analyze and empathize has driven success in diverse roles, enhancing engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Athletes Foot
02.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed cash register operations to ensure accurate financial transactions.
- Answered incoming calls and emails to provide product information, features and benefits.
Work Experience
Connect Family Law
09.2024 - 10.2024
- I was invited by Connect Family Law to assist in the Federal Cricut and Family Court, where they were appearing on behalf of a client regarding a relocation order.
- I was responsible for escorting the clients to and from the court room, as well as providing emotional support for the client.
- During the cross-examinations, I was given a copy of the affidavits and other documents to be relied upon, and was able to find points in the affidavit where conflicting statements were being made, or where the barrister for the other party was alleging inaccurate statements, alerting the solicitor, who passed it on to the barrister to make an objection.
- The immense learning that I gained throughout this proceeding was astronomical and I hold so much appreciation for the opportunities I was afforded.
Social Media Coordinator
Intersport
01.2021 - 06.2024
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Retail Assistant
Intersport
09.2019 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Trained new employees on a regular basis.
- Closed and opened the store independently.
- Cash handling and till operations.
After-school Tutor
Mildura Senior College
03.2022 - 11.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Laws And Criminology -
Deakin University
Geelong, VICBachelor of Laws -
Flinders University
Adelaide, SA11-2026
High School Graduate -
Mildura Senior College
Mildura, VIC12-2021
Skills
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Positive and Optimistic outlook
- Strong Analytical Skills
- Legal Research
- Legal Writing
- Motivated and driven
- Capacity to work under pressure to a high standard
- Case Analysis
- Court Trial Attendance
- Client Relations
- Telephone Etiquette
Timeline
Work Experience
Connect Family Law
09.2024 - 10.2024
Retail Assistant
Athletes Foot
02.2024 - Current
After-school Tutor
Mildura Senior College
03.2022 - 11.2022
Social Media Coordinator
Intersport
01.2021 - 06.2024
Retail Assistant
Intersport
09.2019 - 02.2024
Bachelor of Laws And Criminology -
Deakin University
Bachelor of Laws -
Flinders University
High School Graduate -
Mildura Senior College
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