Lila Tonga
Summary
A hard-working 22 year old individual with a skillset to match a position that requires a versatile range of skills. Impeccable customer service and communication skills. Patient and effective in high-pressure environments. A personable individual with a positive attitude toward both customers and team members.
Overview
8
8
years of professional experience
Work History
Clerical Officer; Bunbury Regional Prison
Department Of Justice
06.2023 - Current
- Answering the telephone, redirecting calls, and taking messages.
- Scanning, binding, laminating, photocopying, filing, and archiving of documents
- Attend meetings, transcribe the minutes, and disseminate them to the appropriate stakeholders.
- Books all visit requests received via telephone whilst ensuring compliance with daily visitor limits and prisoner status.
- Logs prisoner mail – incoming/outgoing, privileged and redirection
- Prints and disseminates daily / weekend visitors reports.
- Assists staff/customers in identifying their information needs.
- Maintain confidentiality and professionalism in handling sensitive information.
Camp Counsellor
Camp White Pine
04.2022 - 10.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counsellors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Exemplified cleanliness, punctuality, obedience, and sportsmanship.
Boat Detailer
Haines Hunter
04.2021 - 04.2022
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Wiped down and polished interior and exterior surfaces.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Boat Detailer/Retail Assistant
Trev Terry Marine
09.2019 - 03.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
- Utilized high-pressure washers to clean vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
Front of House Waitress
Lake House Taupo
02.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
Checkout Operator
Pak'nSave Taupo
07.2015 - 12.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree -
Taupo Nui A Tia
Taupo, New Zealand12.2018
Skills
- Experience with Microsoft Excel, Outlook, Word, TOMS & SecureTek
- Attention to Detail
- Customer Service
- Time Management
- Administrative and Clerical Support
- Recordkeeping and File Management
Interest
- Socialising with friends/family
- Podcasts
- Gym
- Fashion and makeup
Timeline
Clerical Officer; Bunbury Regional Prison
Department Of Justice
06.2023 - Current
Camp Counsellor
Camp White Pine
04.2022 - 10.2022
Boat Detailer
Haines Hunter
04.2021 - 04.2022
Boat Detailer/Retail Assistant
Trev Terry Marine
09.2019 - 03.2021
Front of House Waitress
Lake House Taupo
02.2018 - 01.2019
Checkout Operator
Pak'nSave Taupo
07.2015 - 12.2017
No Degree -
Taupo Nui A Tia
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