Lilian Crossett

Main Reception:

• Data entry (Excel, WebPas, Teams, Email, TrendCare and Best Practice)
• Directing and helping patients
• Entering and invoicing patient fees

Ward Administration:

• Completing daily ward bed check and midnight census
• Liaising one on one with patients, doctors and nurses to book tests, send referrals and arrange transport.
• File and cull each patient's pathology results (approximately 30 patients per ward)
• File and track each patient's charts on admission and discharge
• Discharge, transfer and admit patients on WebPas system
• Print patient bed lists for ward staff
• Book and enter any inpatient appointments or follow up appointments for patients on discharge

Pre-Admission Administration:

• Following up on patient's pre-admission paperwork (confirming personal details, assisting patients to complete forms, chasing up any missing paperwork)
• Updating patient details in WebPas and Best Practice, and pre-admitting patient's upcoming surgical admission
• Locating patient's theatre consents/ standing orders and preparing charts with appropriate theatre pack. Ensuring charts are ready for nurses/ doctors use on of day admission
• Performing health fund checks of patient's eligibility, informing patients of any payable excess with health fund or provide patient with fee estimate if not financial or self insured
• Completing and preparing patient's Full Patient Details, Informed Financial Consent, National Claim Form and Patient Fee Estimate (if applicable)

Medical Admissions Admin Team (in training):

• Receiving handover from nurses of both planned and emergency admissions, interpreting and entering data into Patient Flow and WebPas for nurses' and Hospital Coordinator's view
• Interviewing new emergency patients to update all patient details and collect signatures from patient or next of kin (in case of medical or surgical admission)
• Performing health fund check to ensure patient is financially eligible with health fund and creating Informed Financial Consent and National Claim Form
• Collecting and invoicing any payments from patient or next of kin if necessary
• Contacting other facilities for patient's clinical hand over if being transferred from another facility

Same roles and responsibilities as listed for Gloria Jeans.

• Completed store opening and closing procedures and balanced tills
• Responded to and resolved customer questions and concerns
• Helped fellow staff meet customer service standards and quality in daily operations
• Built performance-oriented culture with satisfied, hard-working employees by clearly highlighting employee success to both said employee and store manager
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
• Applied security, safety and loss prevention strategies during shifts
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards
• Generated friendly atmosphere by encouraging employees to greet and speak to customers in a friendly and professional manner
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavour and pairing recommendations
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimise staffing patterns
• Served customers quickly and efficiently while creating strategies to prevent delays
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer's satisfaction and repeat business

• Promoted good sportsmanship among players.
• Improved player understanding of the game through clear communication and explanation of rule infractions.
• Navigated difficult situations using effective communication and explanation of game rules.
• Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.