Summary
Overview
Work History
Education
Skills
Timeline
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Lilien Valov

Leichhardt,NSW

Summary

I am an efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing a team and venue. I am looking to expand my knowledge in the hospitality industry and work towards gaining more skills and understanding of how businesses are run.

Overview

4
4
years of professional experience

Work History

Duty Manager

Public House Petersham
08.2022 - Current
  • Team Management, wage management, training, Venue presentation.
  • Competency of financial literacy, staff culture, ability to give and receive feedback in a timely and constructive manner, being a face of the pub and a bubbly personality.
  • Compliance; includes ATL/removals, intoxication, and signs such as self-exclusion and intox.
  • Keeping on top of staff wages, rostering to budgets and forecasts, organising or pushing weekly revenue drivers, running shifts and maximising revenue where possible.
  • Served as the primary point of contact for VIP guests, ensuring personalised service and exceptional experiences throughout their stay.
  • Development of sequence of service to ensure guests are enjoying exceptional service

Bartender

Prince Of York
02.2022 - 09.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders and barbacks to help maintain talented team who gains knowledge of all products
  • Learnt extensive knowledge of cocktails including classics

Bartender

Hotel CBD
12.2020 - 05.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender

Calavera’s Mexican Cantina & Tequila Bar
11.2020 - 04.2021
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.

Mathematics Tutor

Ezy Math
02.2020 - 12.2020
  • Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
  • Met with parents to discuss student progress and address concerns.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning process.

Education

Bachelor of Psychology - Psychology

University of Sydney
Sydney, NSW
11.2023

Skills

  • RSA & RCG
  • Working with children check

Timeline

Duty Manager

Public House Petersham
08.2022 - Current

Bartender

Prince Of York
02.2022 - 09.2022

Bartender

Hotel CBD
12.2020 - 05.2022

Bartender

Calavera’s Mexican Cantina & Tequila Bar
11.2020 - 04.2021

Mathematics Tutor

Ezy Math
02.2020 - 12.2020

Bachelor of Psychology - Psychology

University of Sydney

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Lilien Valov