Lilith Moyle
Perth,WA
Summary
Dedicated Housekeeping Supervisor with over 5 years of experience in high-volume hotel operations. Proven track record in team leadership, maintaining rigorous cleanliness standards, and optimizing guest satisfaction through efficient workload management and staff training.
Overview
5
5
years of professional experience
Work History
Room Attendant
Lancelin Sands Hotel
Lancelin, WA
01.2026 - Current
- Operational Efficiency: Manage the full turnover and sanitization of guest rooms for a 19-key property, ensuring high standards of cleanliness and guest readiness.
- Autonomy & Reliability: Work independently to meet strict check-in deadlines, demonstrating strong time-management and the ability to prioritize tasks without direct supervision.
- Guest Service: Act as a key point of contact for guests, providing friendly service and ensuring all room amenities meet established standards.
Housekeeping Supervisor
RAC Monkey Mia Dolphin Resort
Monkey Mia , WA
09.2025 - 11.2025
- Team Leadership: Supervised and mentored a high-performance housekeeping team, ensuring consistent quality and efficiency across the resort.
- Operational Systems: Managed daily room allocations and maintenance logs via RMS, ensuring accurate data for 100% occupancy readiness.
- Standards Compliance: Conducted rigorous inspections to maintain resort-wide cleanliness and guest satisfaction benchmarks.
Housekeeping Supervisor/Housekeeping Office Coordinator
Novotel (4-Star)
Perth, WA
08.2024 - 11.2024
- Quality Assurance: Facilitated daily inspections of 4-star guest rooms, suites, and VIP arrivals, ensuring 100% compliance with brand-specific luxury standards and service culture.
- Operational Leadership: Coordinated complex front-of-house and back-of-house logistics, bridging the gap between housekeeping, office coordination, and maintenance to ensure seamless guest transitions.
- Resource Management: Orchestrated staff scheduling and labor allocation for a large metropolitan hotel, maintaining high productivity levels during peak corporate and event seasons.
- Training Excellence: Led the onboarding and professional development of new hires, focusing on elevated room styling, guest privacy protocols, and high-tier administrative procedures.
Housekeeping Supervisor
Kimberley Grande Resort (4-Star)
Kununurra, WA
06.2021 - 07.2024
- Resort Operations: Managed full-scale housekeeping operations for a premium regional resort, overseeing the maintenance of guest rooms, public areas, and recreational facilities to a 4-star standard.
- Cost & Inventory Control: Strategic oversight of departmental budgets, including rigorous inventory management of high-end linens, amenities, and chemicals to reduce waste while maintaining stock readiness.
- Guest Relations: Acted as a primary point of contact for complex guest inquiries, resolving issues with a "service-first" mindset that protected the resort’s online reputation and star rating.
- Preventative Asset Care: Developed and implemented a deep-cleaning and preventative maintenance schedule to preserve the longevity of high-value resort furnishings and infrastructure.
- Compliance: Ensured strict adherence to OHS and environmental regulations within a sensitive regional ecosystem, maintaining a safe environment for both staff and international travelers.
Skills
- Systems: RMS, OPERA, NewBook, REX, Service Optimisation, Deputy
- Operations: Staff Training & Development, Workload Prioritisation, Departmental Coordination, Performance Improvements
- Compliance: Chemical Handling, Health & Safety Regulations, Quality Control Inspections
Qualifications & Education
- Certifications: RSA, Food Safety, First Aid, Blood Borne Pathogens.
- Education: Year 10 Equivalent, East Kimberley College (2020).
- Technical: Proficient in Microsoft Office (Word, PowerPoint, Excel).
Timeline
Room Attendant
Lancelin Sands Hotel
01.2026 - Current
Housekeeping Supervisor
RAC Monkey Mia Dolphin Resort
09.2025 - 11.2025
Housekeeping Supervisor/Housekeeping Office Coordinator
Novotel (4-Star)
08.2024 - 11.2024
Housekeeping Supervisor
Kimberley Grande Resort (4-Star)
06.2021 - 07.2024