Lillian Taube
Saint Joseph,MO
Summary
Dynamic and results-driven waitress with extensive experience in hospitality and customer service. Excels in effective communication and critical thinking. Proven ability to enhance customer satisfaction through prompt issue resolution and expert wine pairings. Skilled in beverage service and adept at managing high-pressure situations while maintaining a professional demeanor.
Overview
5
5
years of professional experience
Work History
Waitress
Buca Di Beppo
Kansas City, Missouri
09.2024 - 02.2025
- Demonstrated knowledge of wine selection, pairings, vintages.
- Participated in team meetings to discuss new menu items or changes in policy.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Waitress
Boudreaux’s Louisiana Seafood and Steakhouse
Saint Joseph, Missouri
10.2023 - 09.2024
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
Waitress
Jake’s Steakhouse and Sports Bar
Saint Joseph, Missouri
05.2022 - 09.2024
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress
Salty Steer LLC
Saint Joseph, Missouri
08.2023 - 08.2024
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Hostess
Texas Roadhouse
St. Joseph, Missouri
07.2020 - 05.2022
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Resolved any customer complaints or issues quickly and professionally.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted customers and provided them with menus.
- Assisted in preparing the restaurant for opening and closing shifts.
- Verified reservations and wait times with customers.
Education
Emergency Medical Technician - Emergency Medicine
Buchanan County EMS
Saint Joseph, Missouri05-2024
Some College (No Degree) - Biology Health Sciences
Missouri Western State University
Saint Joseph, MissouriSkills
- Critical thinking
- Time management
- Effective communication
- Food handling safety
- Beverage service
- Order taking
Timeline
Waitress
Buca Di Beppo
09.2024 - 02.2025
Waitress
Boudreaux’s Louisiana Seafood and Steakhouse
10.2023 - 09.2024
Waitress
Salty Steer LLC
08.2023 - 08.2024
Waitress
Jake’s Steakhouse and Sports Bar
05.2022 - 09.2024
Hostess
Texas Roadhouse
07.2020 - 05.2022
Emergency Medical Technician - Emergency Medicine
Buchanan County EMS
Some College (No Degree) - Biology Health Sciences
Missouri Western State University
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