Lillie Logue
Lindfield,NSW
Summary
Proven in fostering customer satisfaction and teamwork, my tenure at The Co-operative Food enhanced key skills in cash handling and problem-solving. I excelled in high-pressure environments, significantly contributing to team efficiency and operational smoothness by leveraging strengths in multi-tasking and collaboration. Friendly and reliable food and beverage assistant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
TK Maxx
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food and Beverage Assistant
Byrkley Park Garden Centre
10.2022 - 02.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Customer Service Associate
The Co-operative Food
12.2019 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
Au Pair
Mr & Mrs Forrest
05.2019 - 11.2019
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family's children.
Food and Beverage Assistant
Byrkley Park Garden Centre
09.2018 - 05.2019
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
Education
Level 3 Diploma - Early Childhood Education
Burton And South Derbyshire College
Burton-on-Trent, England06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Cash Handling
- Adaptability under pressure
- Product stocking
Timeline
Sales Associate
TK Maxx
10.2023 - Current
Food and Beverage Assistant
Byrkley Park Garden Centre
10.2022 - 02.2023
Customer Service Associate
The Co-operative Food
12.2019 - 10.2022
Au Pair
Mr & Mrs Forrest
05.2019 - 11.2019
Food and Beverage Assistant
Byrkley Park Garden Centre
09.2018 - 05.2019
Level 3 Diploma - Early Childhood Education
Burton And South Derbyshire College
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