Lilly Murray
Tweed Heads,NSW
Summary
I am a very friendly and hard-working employee with many skills learned over the past few years in my different job opportunities.
I enjoy working in a fast paced and challenging environment, being confronted with problems and finding solutions to overcome them.
In the workplace I have excelled at organization, time management and de-escalating issues with a calm and respectful manner.
I am very passionate about learning new skills and gaining knowledge to better myself, therefore I always welcome and take on board feedback and constructive criticism.
Overview
4
4
years of professional experience
Work History
Dental Assistant/Receptionist
Pacific Smiles Dental
01.2022 - Current
- Maintain a clean and sterile work environment to prevent cross-contamination and infection.
- Providing chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Handling patient accounts including cash, Eftpos, Medicare, DVA and health insurance.
- Liaising with patients and other clinics through phone calls and emails.
- Assisting Manager with duties such as end of month reports, staff rostering and reporting staff hours for payroll purposes.
- Training new staff in both reception duties and dental assisting.
Casual Team Member
Zambreros
01.2021 - 12.2021
- Learned all required tasks quickly to maximize performance.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Contributed to team success by completing jobs quickly and accurately.
Casual Team Member
KFC
02.2020 - 11.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Certificate III - Dental Assisting
Dental Assistant's Professional Association
03.2023
High School Diploma -
Tweed River High School
Tweed Heads, NSW12.2021
Skills
- Organization skills
- Customer/Client relations
- Cross-Training Capabilities
- Scheduling
- Tech-Savvy
- Strategic Planning
Accomplishments
In my current position I have accomplished many things such as increasing our clinic's KPI's for rebooking patients by over 50% and our treatment plan conversions by 20% (how many patients come back and complete their treatment plan). This lead to the accomplishment of being named employee of the month.
References
Ashlee Savy (Current Manager) - Ph: 0426 404 994
Lila Doyle (Previous Manager) - Ph: 0414 701 840
Timeline
Dental Assistant/Receptionist
Pacific Smiles Dental
01.2022 - Current
Casual Team Member
Zambreros
01.2021 - 12.2021
Casual Team Member
KFC
02.2020 - 11.2020
Certificate III - Dental Assisting
Dental Assistant's Professional Association
High School Diploma -
Tweed River High School
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