Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alayna Smith

Somerville,VIC

Summary

Dedicated professional with a history of management and meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Centre Leader

Pacific Smiles Dental
Mulgrave, VIC
05.2022 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties per standards, policies and regulatory guidelines to promote a safe working environment.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Maintained inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Assistant Centre Leader

Pacific Smiles Dental
Glen Waverley, VIC
03.2021 - 05.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Identified issues, analyzed information and provided solutions to problems.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.

Dental Assistant Trainee

Pacific Smiles Dental
Cranbourne, VIC
02.2020 - 03.2021
  • Prepared dental rooms and materials.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Hairdressing Apprentice

Paradise Blonde
Frankston, VIC
12.2018 - 02.2020
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Sandwich Artist

Subway
Frankston/Somerville, VIC
12.2015 - 01.2019
  • Greeted guests, promoted specials and took orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

VCE

Padua College
Mornington
12.2018

Skills

  • Flexible and Adaptable
  • Customer Service
  • Self-motivated professional
  • Decision Making
  • Teambuilding
  • Leadership
  • Organization and Time Management
  • Approachable
  • Conflict Resolution
  • Building Customer Relationships and Loyalty

Additional Information

During my employment at Pacific Smiles Dental, I was a part of the Victorian commissioning team. This role involved setting up a new dental centre and insuring they were ready for patients. This included ordering and sterilising all stock, and setting all working areas up.

Directly involved with this was also working at a pop-up stand and being a brand ambassador. This involved making appointments for the new centre, educating people about oral health and getting the brand name out there. Completed Pacific Smiles mentor program in 2020 which was a 12 month program to grow leadership skills.


During my Certificate 3 for Dental Assisting course, I was nominated for trainee of the year from Kangan Institute.

Timeline

Centre Leader

Pacific Smiles Dental
05.2022 - Current

Assistant Centre Leader

Pacific Smiles Dental
03.2021 - 05.2022

Dental Assistant Trainee

Pacific Smiles Dental
02.2020 - 03.2021

Hairdressing Apprentice

Paradise Blonde
12.2018 - 02.2020

Sandwich Artist

Subway
12.2015 - 01.2019

VCE

Padua College

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Alayna Smith