Lilly Stagg Fyfe

• Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
• Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
• Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
• Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
• Improved marketing to attract new customers and promote business.
• Ensured timely vendor payments by managing invoice processing and expense tracking systems.
• Communicated and resolved disputes with customers regarding outstanding invoices, payments and adjustments.

• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Assisted pharmacy staff with preparing medications and filling orders.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Provide Positive Customer Service to all Customers, Stakeholders & all staff on site, via phone, email, or face to face.
• Point of Sale (POS), EFTPOS and cash handling.
• Ensure following all WH&S protocols.
• Managing invoices & accounts, placing all stock & resource orders.
• Managing community Webster packaging & managing social media pages.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Received incoming supplies and stocked in correct locations.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Transferred to Glenvale Pharmacy

• Serving & communicating with Customers & Stakeholders.
• Working with pharmacists on site & other staff members on site by following all procedural & legislative requirements.
• Stock Control - Placing Stock orders & rotating stock on site, including stacking shelves.
• Ensure following all WH&S protocols.