Lilly Tram Huynh
South Yarra
Summary
My lifelong passion for skin and beauty has led me to take a decisive step towards achieving my dreams. I have successfully completed my Certificate IV in Beauty Therapy, with a specialization in natural face lift massage, and I have a thorough understanding of skincare products.
I provide a variety of services, including microneedling, CO2 detox, acne treatments, acne extractions, Procell therapy (microchanneling), chemical peels, hydra facials (aquapeeling), rejuvenation treatments, and more.
Additionally, I have significant experience in retail and consultations, enhancing my ability to serve clients effectively.
Overview
10
10
years of professional experience
Work History
Optical assistant
Modern Eyecare
2018.12 - 2020.06
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses
- Assisted with dilating patients or using eye medications when directed by optometrist
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Cleaned or sterilized ophthalmic or surgical instruments.
Pharmacy assistant
Better Value Pharmacy
2018.08 - 2019.06
- Assisting in the dispensary with scripts in/out and dispenses prescription medication and other medical products to patients under direction of licensed pharmacist
- Assisting in various departments within the pharmacy, including vitamins, beauty (Lancome, Clarins, Jurlique and Shiseido) and medicines
- Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
- Offering customers total solutions for their needs (Greeting customers upon their arrival, Demonstrating proper use of makeup and skin care products, Identify customer needs and recommend cosmetics and skin care products based on their preferences, etc...)
- Promoting the customer loyalty program and in-store professional services
- Consult patients with information and education on their prescriptions
- Setting up displays and general merchandising and replenishing stock
- Managing inventories, operating cash registers.
Interpreter
Freelance
2014.01 - 2017.01
- Vietnamese/English - Melbourne and Vietnam
- Provide Vietnamese/English interpretation services in various business settings including functions exhibitions and product launches, company events
- Community-based events and assignments within the education, health and social services sectors
- Delivered interpretation services via phone and video conferencing of telephone.
Sales Executive
IBC
2013.11 - 2015.03
- Office (sharing Office), Saigon, Vietnam
- Take care of Foreign Clients who want to invest or open their own company in Saigon, and they need a good and prestigious location to set up an office
- Support sale team to meet high revenue
- Take part in important seminar, event
- Assist Clients to learn more about different packages which is offered by company
- Assist clients to deal with Tax service and set up their business if required
- Achieve monthly target
- Achievements: Successfully build up a good rapport with Clients (Mostly Foreign investor)
- Develop and boost a good volume of repeat customers
- Have a wide network with VIP Clients in many different industries
- Surpassed company Target by 50% in which the required is 35%
- In order to support traditional marketing strategy, providing a 'Wow' services to clients to develop a result of mouth marketing
- Become a first contact to client when they need any assistance.
Club Lounge Guess Relation Officer
Renaissance Riverside Hotel Saigon
2011.01 - 2012.01
- Saigon- Vietnam
- Assisted VIP guests on Executive Floor with registration and responding to their inquiries
- Handle inquiries and follow up systematically to deliver best service and to exceed guest's expectation
- Greet all guests in a courteous and professional manner
- Seat guests and provide them with menus for food and beverage items
- Coordinated special events and projects by ensuring that food service is properly managed
- Assisted guests with problems with hotel services and escalate any chronic issues to the management
- Experience with Opera system.
Board of Director's officer
Sacombank - Saigon
2010.01 - 2011.01
- Assisted the chairman in preparation of briefing material slide shows
- Prepared and attended daily briefing and issued minutes of meetings
- Handled and stored all correspondence in a correspondence register
- Answered telephones and directed calls to the Chairman
- Directly receive and store all correspondence on the behalf of the chairman and BOD office and kindly send them to the chairman later later
- Provide administrative services including booking meetings, planning event, make sure the events go smoothly, organizing and preparing travel itineraries, correspondence and prioritizing emails for the chairman
- Deliver and transfer all official decision from the chairman to all the staffs in the entire bank system through emails
- Ensure all correspondence and relevant materials are store safely and in accurate manner
- Transferring all the important document that need the Chairman's signature from other department to the chairman
- Provide administrative support to the chairman in the follow up and completion of departmental work plans
- Attend all the company events after hours if required.
Education
Graduate Certificate - PREMIUM BROWS
Ashe Academy
Ho Chi Minh City06.2024
Certificate IV Beauty Therapist - Beauty Therapist
Noble Training Academy NTA
Melbourne, VIC04.2024
Bachelor Certificate of Business Administration -
UPEC University
01.2013
Degree of Associate of English -
HOCHIMINH University of Foreign Language & Information Technology
01.2010
Skills
- Communication
- Customer Service
- Communication Skills
- Marketing and Sales
- Skincare product knowledge
- Sales and Upselling
- Anti-aging treatments
- Advanced facial treatments
- Expert massage techniques
- Skin analysis competency
- Sensitive skin care
- Facials and Chemical Treatments
- Customer Consultation
- Skin analysis
Languages
Vietnamese
English
Hobbies and Interests
- Traveling
- Photography
- Cooking
Timeline
Optical assistant
Modern Eyecare
2018.12 - 2020.06
Pharmacy assistant
Better Value Pharmacy
2018.08 - 2019.06
Interpreter
Freelance
2014.01 - 2017.01
Sales Executive
IBC
2013.11 - 2015.03
Club Lounge Guess Relation Officer
Renaissance Riverside Hotel Saigon
2011.01 - 2012.01
Board of Director's officer
Sacombank - Saigon
2010.01 - 2011.01
Graduate Certificate - PREMIUM BROWS
Ashe Academy
Certificate IV Beauty Therapist - Beauty Therapist
Noble Training Academy NTA
Bachelor Certificate of Business Administration -
UPEC University
Degree of Associate of English -
HOCHIMINH University of Foreign Language & Information Technology
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