Lily Amato
Summary
Driven by a passion for enhancing customer experiences, I leveraged my sales expertise and objection handling skills at Michael Hill Jewellers to significantly boost client satisfaction and loyalty. My adeptness in building relationships and developing sales strategies propelled business growth, showcasing my ability to blend hard and soft skills for impactful results.
Overview
5
5
years of professional experience
Work History
Sales Professional
Michael Hill Jewellers
10.2023 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Managing operations and organising KPIs for the next weeks in advance
Beauty Therapist
Whiplash
04.2023 - 04.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including Lash Extensions and brow services
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Laser Therapist
The LaserDerm Clinic
03.2023 - 10.2023
- Assisted in marketing efforts to promote the clinic''s services, attracting new clients through social media and community events.
- Efficiently addressed any concerns or questions from patients regarding treatments or results.
- Achieved high levels of patient retention through exceptional customer service and clinical skills.
- Enhanced clinic reputation through consistent positive patient feedback and referrals.
- Luxury Laser and facial treatments on clients
Non Medical Coordinator
International SOS
06.2022 - 09.2023
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
Beauty Therapist
Browco
08.2021 - 02.2023
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Taught clients how best to care for lash extensions and prevent problems.
- Improved appointment booking efficiency with effective time management and organization skills.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Followed strict safety standards to protect clients from injury or infection.
Crew Member
McDonald's
03.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
05.2019 - 02.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Certificate I - Lash Extensions
Australian Beauty School
Online 04.2021
Diploma Of Beauty Therapy - Beauty
Ella Bache
Artarmon 01.2021
Skills
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Closing Techniques
- Customer Relationship Building
- Business Development
Timeline
Sales Professional
Michael Hill Jewellers
10.2023 - Current
Beauty Therapist
Whiplash
04.2023 - 04.2024
Laser Therapist
The LaserDerm Clinic
03.2023 - 10.2023
Non Medical Coordinator
International SOS
06.2022 - 09.2023
Beauty Therapist
Browco
08.2021 - 02.2023
Crew Member
McDonald's
03.2020 - 09.2021
Crew Member
McDonald's
05.2019 - 02.2020
Certificate I - Lash Extensions
Australian Beauty School
Diploma Of Beauty Therapy - Beauty
Ella Bache
Similar Profiles
Montana WoodhouseMontana Woodhouse
Retail Sales Worker at Michael Hill JewellersRetail Sales Worker at Michael Hill Jewellers
Amber HassaratiAmber Hassarati
Sales Assistant at Michael Hill JewellersSales Assistant at Michael Hill Jewellers
Viplav NirbhavneViplav Nirbhavne
Assistant Store Manager at Michael Hill JewellersAssistant Store Manager at Michael Hill Jewellers