Montana Woodhouse
WEIR VIEWS,VIC
Summary
Dynamic and adaptable professional with a proven track record at Michael Hill Jewellers, enhancing customer satisfaction and achieving sales targets. Fluent in English and skilled in problem-solving, I excel in fast-paced environments, demonstrating exceptional teamwork and professionalism. My experience spans retail, hospitality, and customer service, driving positive outcomes and fostering customer loyalty.
Overview
15
15
years of professional experience
Work History
Retail Sales Worker
Michael Hill Jewellers
02.2021 - 07.2021
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Contributed to a positive work atmosphere by actively participating in team meetings and offering constructive feedback on processes or improvements needed within the store environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Swim School Receptionist
Jump Swim School
01.2020 - 08.2020
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Maximized time efficiency by prioritizing tasks according to urgency and importance for both short-and long-term goals.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Childcare Educator
Villa Bambini Essendon
04.2018 - 12.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
Volunteer
Burnside Kindergarten
03.2017 - 12.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Airline Customer Service Agent
Menzies Aviation
09.2011 - 08.2012
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hospitality Worker
Lakeside Kebabs
01.2007 - 11.2009
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Education
Lakeview Senior College
Caroline Springs, VICCertificate II - Early Childhood Care And Education
Victoria University
Melbourne, VIC04-2018
Skills
- FLUENT IN ENGLISH
- Goal-oriented mindset
- Teamwork
- Positive and professional
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
- Adaptability
Timeline
Retail Sales Worker
Michael Hill Jewellers
02.2021 - 07.2021
Swim School Receptionist
Jump Swim School
01.2020 - 08.2020
Childcare Educator
Villa Bambini Essendon
04.2018 - 12.2019
Volunteer
Burnside Kindergarten
03.2017 - 12.2017
Airline Customer Service Agent
Menzies Aviation
09.2011 - 08.2012
Hospitality Worker
Lakeside Kebabs
01.2007 - 11.2009
Lakeview Senior College
Certificate II - Early Childhood Care And Education
Victoria University
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