- Yoga and Pilates
- Hiking
Lily Duong
Revesby,Nsw
Summary
Equipped with strong customer service and communication skills, and willingness to learn. Detail-oriented individual with problem-solving ability to exceed targets and drive success in fast-paced environments. Committed to drive team success and contribute to organisational growth with enthusiasm.
Overview
6
6
years of professional experience
Work History
All-rounder
RAM Cafe
08.2024 - 01.2025
- Prepared and served food and drinks adhering to café quality and quantity standards;
- Maintained a clean and organised café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and attentive service with a welcoming attitude;
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items;
- Supported fellow team members in achieving a smooth workflow during peak hours;
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism;
- Performed opening and closing duties, ensuring the café was ready for operations each day;
- Received and stored incoming supplies according to procedures.
Camp Group Leader
ILA OSC
04.2020 - 07.2024
- Maintained accurate records of camper attendance, incident reports, and other necessary documentation per camp policies;
- Organised daily schedules, ensuring smooth transitions between activities and maximizing time efficiency;
- Managed group dynamics effectively, ensuring all campers felt heard and valued;
- Fostered personal growth among campers by encouraging self-reflection and goal-setting practices;
- Collaborated with fellow group leaders to develop cohesive programming across various age groups.
IELTS Teacher
ILA Vietnam
04.2019 - 07.2024
- Supported individual learners in achieving their desired IELTS scores, focusing on Listening and Reading skills.
- Ensured optimal learning outcomes by monitoring student progress and adapting teaching methods accordingly.
- Maintained up-to-date knowledge of changes in the IELTS exam format, ensuring accurate guidance was provided to all learners.
Education
Master of Arts - Teaching English To Speakers of Other Languages
University of Technology Sydney
Sydney, NSW06-2026
Bachelor of Science - International Trade
Université Paris-Est Créteil
10-2017
Skills
- Customer service
- Problem-solving
- Flexible and adaptable
- Teamwork and collaboration
- Dependable and responsible
- Attention to detail
- Organisational and communication skills
Interests
Timeline
All-rounder
RAM Cafe
08.2024 - 01.2025
Camp Group Leader
ILA OSC
04.2020 - 07.2024
IELTS Teacher
ILA Vietnam
04.2019 - 07.2024
Master of Arts - Teaching English To Speakers of Other Languages
University of Technology Sydney
Bachelor of Science - International Trade
Université Paris-Est Créteil
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