Lily Ghali
Rothwell,QLD
Summary
Customer service professional with 7 years of experience, skilled in communication, problem-solving, and delivering exceptional customer experiences. Committed to resolving issues efficiently and fostering positive relationships.
Overview
2026
2026
years of professional experience
Work History
Service Officer
Services Australia
01.2024 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Support Worker
Christian Community Care
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Retail Sales Assistant
Stylerunner
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Education
Mueller College
Rothwell, QLD2021
Skills
- Customer Service-oriented
- Collaborative projects
- Teamwork skills
- Problem-solving
- Organizational skills
Timeline
Service Officer
Services Australia
01.2024 - Current
Support Worker
Christian Community Care
Retail Sales Assistant
Stylerunner
Mueller College