Lily Hermans
Brisbane,Australia
Summary
My current role as a casual retail assistant at Tree of Life involves strong interpersonal skills in customer service and conflict resolution. I am committed to delivering quality services, fostering positive customer relationships, maintaining store standards, and achieving sales targets. I am proficient in cash handling, EFTPOS transactions, and computer operations. I am seeking to continue my role at Tree of Life while also expanding my experience through additional opportunities. I bring valuable skills from both my current position and previous roles, and I am available for flexible, ongoing work due to my open schedule.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Worker
Tree of Life
Brisbane, QLD
10.2024 - Current
- Responsibilities include providing quality customer service by assisting shoppers with product selection, styling advice, and sizing support.
- Processing transactions efficiently using EFTPOS and cash handling.
- Opening and closing the store independently, tasks include counting the register, banking money, and completing the necessary end-of-day procedures.
- Maintaining store presentation and cleanliness through regular organization, restocking, and assigned cleaning duties.
- Resolving customer inquiries and complaints calmly and professionally.
- Collaborating with team members to meet sales targets, and improve store performance.
Private Personal Chef and Assistant
Independent Private Chef
Brisbane, Australia
01.2022 - 10.2024
- Organized weekly meal plans and grocery shopping to meet dietary requirements for client.
- Prepared nutritious meals regularly, adhering to specific dietary needs.
- Managed errands efficiently, ensuring timely completion of tasks.
- Provided care for newborn, prioritizing safety and well-being.
- Executed manual work, including house painting and furniture assembly, as needed.
Independent Artisanal Cake Business
Lil the Baking Fairy
Brisbane, Australia
01.2022 - 09.2023
- Created customized cakes for birthdays, weddings, fundraisers, and corporate events, adhering to dietary restrictions.
- Ensured compliance with food safety regulations and guidelines throughout cake preparation processes.
Babysitter
Independent Baby Sitting
Brisbane, Australia
02.2017 - 09.2023
- Cared for children aged six to 14, including a client with neurodivergent disability.
- Prepared and served nutritious meals and snacks for children.
- Maintained a safe environment during unsupervised periods.
Team Member
Grill'd
Brisbane, Australia
11.2021 - 04.2022
- Included sizable customer service responsibilities, such as taking orders, hosting, and waitressing meals, preparing orders efficiently, multitasking, dishwashing, providing a healthy and safe environment for customers, notably through COVID-19 outbreaks, and deep cleaning.
- Met customers' needs by communicating openly with service staff about individual requirements.
- Prevented spoilage by properly labeling, rotating and stocking foods and uncooked ingredients.
Education
Patisserie Certificate III -
Le Cordon Bleu
Brisbane, QLD01.2023
High School -
Loreto College Coorparoo
Brisbane, QLD01.2022
Certifcate II - Baking
Tafe at School Program
Brisbane, QLD01.2022
Skills
- Customer Service Abilities
- Problem Solving
- Strong Interpersonal Skills
- Organisation
- Cash Handling
- Conflict resolution
- Product knowledge
Certification
- I currently hold a P2 driver's license
Timeline
Retail Sales Worker
Tree of Life
10.2024 - Current
Private Personal Chef and Assistant
Independent Private Chef
01.2022 - 10.2024
Independent Artisanal Cake Business
Lil the Baking Fairy
01.2022 - 09.2023
Team Member
Grill'd
11.2021 - 04.2022
Babysitter
Independent Baby Sitting
02.2017 - 09.2023
Patisserie Certificate III -
Le Cordon Bleu
High School -
Loreto College Coorparoo
Certifcate II - Baking
Tafe at School Program
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