Lily Joy Tranby
Peakhurst,NSW
Summary
A dedicated and results-driven customer service expert with over six years of experience across hospitality, retail, and aviation services. Known for consistently excelling in dynamic, customer-focused environments, I bring a strong ability to collaborate within teams while also thriving independently through initiative and efficiency. Passionate about delivering exceptional service and building positive customer relationships, I am now seeking an opportunity to leverage my diverse skill set and further expand my expertise in a challenging new role.
Overview
6
6
years of professional experience
Work History
Passenger Services Agent
Menzies Aviation
08.2023 - Current
- Check-in System Management: Managed check-in systems and processed tickets, boarding passes, and luggage tags with accuracy
- Document & Baggage Verification: Verified travel documents and baggage, adhering to airline and security regulations
- Special Needs Support: Supported passengers with special needs, including assisting with boarding, seating arrangements, and additional services
- Coordination with Ground Crew: Coordinated with ground crew and other airline departments to ensure timely boarding and flight departures
- Collaborated with Flight Attendants: Ensuring the flight is ready for departure, conducting thorough onboard seat checks to confirm all passengers were properly seated and accounted for before takeoff
- Baggage Claims & Rebooking: Handled rebooking, and cancellations with empathy and efficiency, ensuring customer satisfaction
- Team Contribution: Contributed to team goals by consistently meeting or exceeding daily check-in and customer service targets
Sales Associate
Bonds Retail
01.2022 - 01.2023
- product knowledge: Maintained in-depth knowledge of products and promotions to assist customers in making informed purchasing decisions
- Sales & Upselling: Consistently met or exceeded sales goals through effective upselling and recommending complementary products
- Store Opening & Closing: Responsible for opening and closing the store, ensuring all operations ran smoothly and securely
- Cash Handling & Banking: Accurately counted cash, processed daily banking, and balanced registers, ensuring financial integrity and adherence to company procedures
- Leadership & Supervision: Managed store operations during shifts when in charge, overseeing staff, handling customer issues, and ensuring a high standard of service
- Team Collaboration: Worked closely with team members to achieve sales targets, optimize store operations, and deliver exceptional service
Customer Service
McDonalds
11.2018 - 01.2022
- Customer Service Excellence: Delivered friendly and efficient service in a fast-paced environment, ensuring customer satisfaction and positive experiences
- Team Collaboration: Worked effectively with a team to meet service goals and maintain smooth operations during peak hours
- Food Preparation & Quality Control: Prepared and assembled food orders according to company standards, ensuring quality and consistency
- Cash Handling & POS Systems: Operated the point of sale (POS) system, processed payments, and handled cash with accuracy and integrity
- Multitasking: Managed multiple tasks simultaneously, including taking orders, preparing food, and maintaining cleanliness
- Training & Mentorship: Supported the training of new crew members, offering guidance on procedures, customer service, and workplace expectations
Education
Year12 Certificate -
Georges River Campus Oatley
01.2021
Skills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Time Management & Efficiency
- Multi-tasking in Fast-Paced Environments
Timeline
Passenger Services Agent
Menzies Aviation
08.2023 - Current
Sales Associate
Bonds Retail
01.2022 - 01.2023
Customer Service
McDonalds
11.2018 - 01.2022
Year12 Certificate -
Georges River Campus Oatley
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