Summary
Overview
Work History
Education
Skills
Timeline
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Lily Nguyen

Sydney,Australia

Summary

Enthusiastic, organised, and hard-working student with 2+ years of customer service and retail experience. Skilled in handling customer inquiries, managing transactions, maintaining inventory, and supporting team operations. Bilingual in English and Vietnamese, with strong communication and multitasking abilities. Looking to contribute to a fast-paced retail environment as a Sales Assistant.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Zara
Sydney, Australia
11.2023 - 12.2024
  • Delivered excellent customer service by resolving inquiries and handling complaints professionally.
  • Operated POS systems to process transactions, returns, and exchanges accurately.
  • Maintained store presentation by restocking merchandise and following visual merchandising standards.
  • Assisted with daily stock replenishment and supported promotional activities.
  • Collaborated with team members to meet sales targets and maintain an organised store environment.
  • Adapted to a fast-paced, high-volume retail setting while ensuring a positive customer experience.

Retail Assistant / Cashier

Old Town Mixed Business
Bankstown, Australia
08.2022 - 07.2023
  • Operated cash register and processed customer purchases accurately.
  • Assisted with stocking shelves and maintaining store tidiness.
  • Provided customer service and answered product inquiries.
  • Managed inventory and monitored stock levels.

Waitress

Pho Four Seasons
Berala, Australia
08.2020 - 12.2021
  • Provided friendly and efficient service to dine-in and takeaway customers, including taking orders and ensuring special requests were met.
  • Handled cash and card transactions at the counter.
  • Communicated with customers in both English and Vietnamese to enhance service.
  • Assisted kitchen staff with food preparation and restocking supplies.
  • Kept dining area clean and presentable, ensuring a welcoming environment.

Education

Bachelor of Education - Early Childhood

Crown Institute of Higher Education

Bachelor of Engineering (Honours) - Software

University of New South Wales

High School Certificate -

Burwood Girls High School

Skills

  • Customer service
  • Communication
  • POS operations
  • Time management
  • Teamwork
  • Bilingual: English & Vietnamese

Timeline

Sales Assistant

Zara
11.2023 - 12.2024

Retail Assistant / Cashier

Old Town Mixed Business
08.2022 - 07.2023

Waitress

Pho Four Seasons
08.2020 - 12.2021

Bachelor of Education - Early Childhood

Crown Institute of Higher Education

Bachelor of Engineering (Honours) - Software

University of New South Wales

High School Certificate -

Burwood Girls High School

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Lily Nguyen