Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Peacock

Port Macquarie,NSW

Summary

Dynamic team leader with a proven track record in supervising and training staff. Committed to fostering a collaborative environment and ensuring smooth operations. Skilled in conflict resolution and maintaining high service standards to drive customer satisfaction.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

All Rounder

The Hill Cafe
Port Macquarie
07.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Barista skills
  • Managed cash handling, POS transactions, and end of day till balancing

All Rounder

Bandwagon Cafe
Port Macquarie
12.2023 - 12.2024
  • Coordinated communication between kitchen and waitstaff for efficient order delivery.
  • Assisted with stock rotation and inventory control

Restaurant Supervisor and Bartender

Port City Bowling Club
Port Macquarie
08.2023 - 01.2024
  • Supervised the team during peak service periods, ensuring staff morale and delegation.
  • Trained new staff in customer service, bar operations, and WHS standards.
  • Resolved customer complaints calmly and efficiently

Head Waitress

Frankie's Cafe and Catering
Port Macquarie
01.2022 - 11.2023
  • Coordinated daily floor operations, and ensured smooth service flow.
  • Monitored customer satisfaction, and resolved issues professionally.
  • Trained and supported junior waitstaff, promoting teamwork and high service standards.

Sandwich Artist

Subway
Port Macquarie
09.2019 - 10.2021
  • Prepared high-quality sandwiches following customer specifications and safety guidelines.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.

Education

Diploma - Community Services

TAFE NSW
Port Macquarie, NSW
01-2026

Community Services - Certificate III

TAFE NSW
NSW
06-2024

Skills

  • Customer service
  • Team building
  • Employee training
  • Conflict resolution
  • Inventory management
  • Communication skills

Certification

WWCC

Timeline

All Rounder

The Hill Cafe
07.2024 - Current

All Rounder

Bandwagon Cafe
12.2023 - 12.2024

Restaurant Supervisor and Bartender

Port City Bowling Club
08.2023 - 01.2024

Head Waitress

Frankie's Cafe and Catering
01.2022 - 11.2023

Sandwich Artist

Subway
09.2019 - 10.2021

Diploma - Community Services

TAFE NSW

Community Services - Certificate III

TAFE NSW
Lily Peacock