Lily Pidoto
Wyndham Vale,VIC
Summary
Fun and energetic Customer Service Member bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Coles Manor Lakes
08.2021 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Obtaining 100% Customer Service Satisfaction Rate during store audit review.
Education
High School Diploma -
Manor Lakes P-12 College
Manor Lakes, VIC12.2022
Skills
- Effective Customer Communication
- Excellent Written and Verbal Communication
- Knowledge and Understandings of Technology
- Collaborate with Team Members
- Process Transactions
- Policy and Procedure Adherence
- Demonstrated Organisational and Time Management Skills
Hobbies
In my spare time outside of work I enjoy reading, writing, spending quality time with friends and family as well as baby-sitting younger family members.
Timeline
Customer Service Team Member
Coles Manor Lakes
08.2021 - Current
High School Diploma -
Manor Lakes P-12 College
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