Zoe Vollmer
North Rothbury,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Petbarn
03.2021 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Barista
McDonald's Restaurant
03.2018 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Dog Groomer
Mucky Paws Dog Grooming
04.2019 - 02.2020
- Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
- Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
- Contributed to a positive workplace environment through effective communication with team members and clients.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
Assistant Dog Groomer
Pips Puppy Wash
02.2017 - 03.2018
- Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Contributed to a positive workplace environment through effective communication with team members and clients.
Education
High School Diploma -
Singleton High School
Singleton, NSW11.2017
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Relationship Building
- Customer Service
- Team Player
- Opening and closing duties
Timeline
Retail Assistant
Petbarn
03.2021 - Current
Assistant Dog Groomer
Mucky Paws Dog Grooming
04.2019 - 02.2020
Barista
McDonald's Restaurant
03.2018 - 01.2021
Assistant Dog Groomer
Pips Puppy Wash
02.2017 - 03.2018
High School Diploma -
Singleton High School
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