Lily Walker
Brisbane,QLD
Summary
Driven by a results-focused approach, I leveraged my expertise in early childhood education and customer service at Sunnybank Hills State School Afterschool Care (S.H.A.C) to enhance child wellbeing and foster strong family relationships. My ability to implement engaging activities and resolve conflicts has significantly improved customer satisfaction and team efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Educator
Sunnybank Hills State School Afterschool Care
01.2023 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
Crew Trainer
KFC Collins Food
06.2020 - 12.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Store Team Member
TYPO Cotton On Group
09.2022 - 04.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Education
High School Diploma -
Loreto College Coorparoo
Coorparoo, QLD11.2023
Skills
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- Customer Service
- Time management skills
- Cash Handling
- Payment Processing
- Product restocking
- Conflict Resolution
- Order Packaging
Certification
- Certified First Aider, Royal Life Saving Queensland - 18.02.2023
- Certified RSA, Training Direct - 02.09.2022
- Certified to provide CPR, Royal Life Saving Queensland - 18.02.2023
Timeline
Childcare Educator
Sunnybank Hills State School Afterschool Care
01.2023 - Current
Store Team Member
TYPO Cotton On Group
09.2022 - 04.2023
Crew Trainer
KFC Collins Food
06.2020 - 12.2023
High School Diploma -
Loreto College Coorparoo
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