Lily Mooney
Ballarat,VIC
Summary
Experienced Deli Team Member with background in food service and customer relations. Skilled at operating deli equipment, maintaining sanitary work conditions, and creating appealing deli displays. Noted for ability to work well in fast-paced environments while providing top-tier customer service. Previous roles have resulted in improved store cleanliness standards and increased customer satisfaction rates.
Overview
7
7
years of professional experience
Work History
FRESH CONVENIENCE/DELI TEAM MEMBER
Woolworths
Stockland Wendouree
02.2023 - Current
- Conducted gap scans to identify articles requiring to be worked.
- Performed stock runs for meat, dairy, and milk to ensure product availability.
- Utilized RF device to mark down short-dated articles, enhancing customer interest in discounted prices.
- Operated slicing machines and scales to ensure precise portioning.
- Assisted customers by answering questions and providing product recommendations.
- Maintained cleanliness and organization in the deli area throughout shifts.
- Monitored product freshness and rotated stock to minimize waste.
- Provided excellent customer service by taking orders quickly and efficiently.
- Prepared deli products following store standards and customer preferences.
Dog Daycare Attendant
Southern Cross K9
Ballarat, VIC
05.2025 - 07.2025
- Supervised dog playgroups to ensure safety and proper socialization.
- Conducted regular facility cleaning to maintain hygiene and safety standards.
- Collaborated with team members to enhance daycare operations and customer satisfaction.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Maintained professional working relationships with co-workers by communicating effectively.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Monitored dog interactions to ensure safety of both animals and humans.
Volunteer
Ballarat Wildlife Park
Ballarat, VIC
04.2025 - 06.2025
- Raked and cleaned public areas each morning to ensure tidiness and presentation.
- Refilled hay bags for animals to maintain proper feeding routines.
- Assisted reptile keepers by handling reptiles and presenting them during visitor interactions.
- Replaced old branches with new ones to feed koalas at day's end.
- Prepared food for free-roaming kangaroos by cutting vegetables as needed.
- Cleaned floors, benches, and dishes to uphold park cleanliness standards.
- Aided visitors by addressing questions regarding park features and activities.
Customer Service Supervisor
Woolworths
Sebastopol
01.2019 - 01.2024
- Developed strong relationships with customers, managers, and team members to foster a successful work environment.
- Maintained comprehensive knowledge of company products to resolve complaints swiftly.
- Assisted staff in addressing complex customer issues through targeted solutions.
- Evaluated and processed returns, exchanges, and voids accurately.
- Mitigated escalated issues to enhance overall customer satisfaction.
- Trained staff on new systems to leverage technology effectively for improved service.
- Performed efficiently in fast-paced environments while maintaining high service standards.
Education
Certificate III - Animal Care Services
THE GORDON TAFE
Geelong, VIC11-2024
Year 12 VCE -
PHOENIX P-12 COMMUNITY COLLEGE
Ballarat09.2021
Skills
- Strong work ethic
- Interpersonal communication
- Team collaboration
- Friendly demeanor
- Time management
- Active listening
- Customer service
- Problem resolution
- Sanitation practices
- Food safety
- Point of sale systems
- Inventory rotation
- Loading and unloading
References
Rebecca Ritchie - Shift Supervisor - 0409503205
Timeline
Dog Daycare Attendant
Southern Cross K9
05.2025 - 07.2025
Volunteer
Ballarat Wildlife Park
04.2025 - 06.2025
FRESH CONVENIENCE/DELI TEAM MEMBER
Woolworths
02.2023 - Current
Customer Service Supervisor
Woolworths
01.2019 - 01.2024
Certificate III - Animal Care Services
THE GORDON TAFE
Year 12 VCE -
PHOENIX P-12 COMMUNITY COLLEGE
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