Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Linda Vu

Melbourne,VIC

Summary

Highly motivated and detail-oriented credit assessor with extensive experience in analysing and evaluating loan applications. Skilled in conducting thorough financial assessments and risk analysis to determine creditworthiness. Excellent communication and negotiation skills, able to effectively collaborate with clients and internal teams to ensure optimal credit decisions. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Credit Assessor

Westpac
07.2021 - 10.2023
  • Assessed creditworthiness of clients and provided recommendations to management
  • Executed comprehensive financial analysis of loan applications, ensuring compliance with industry regulations and internal risk management policies
  • Developed and implemented a standardised credit assessment process, streamlining workflows and reducing turnaround time
  • Collaborated with cross-functional teams to resolve complex credit issues, leading to improved customer satisfaction and retention rates.

Owner/Founder

Justbcos
07.2020 - 09.2021
  • Customer service skills including interacting with customers via social media
  • Functional knowledge of industrial baking equipment and generalised baking procedures
  • Handled cash transactions
  • Managed and controlled inventory
  • Administration of accounts receivable and accounts payable
  • Gained experience in web design and search engine optimisation.

Quality Analyst

Aegis - Westpac Group
01.2021 - 07.2021
  • Conducted thorough quality audits to ensure compliance with industry standards, resulting in 30% decrease in customer complaints
  • Developed and implemented comprehensive quality control procedures, leading to an improvement in service quality and overall customer satisfaction
  • Collaborated with cross-functional teams to identify and resolve quality issues, resulting in 15% reduction in production downtime and increased operational efficiency
  • Utilised statistical analysis tools to analyse data and identify trends, enabling proactive quality improvements and cost savings in materials and resources.

Customer Banking Consultant

Aegis - Westpac Group
03.2019 - 01.2021
  • Managed a high-volume customer service hotline, consistently achieving a 95% or higher customer resolution rate within 24 hours
  • Conducted comprehensive account reviews for existing customers, identifying opportunities for cross-selling and upselling banking products
  • Collaborated with cross-functional teams to resolve complex customer issues, ensuring swift and accurate resolution while maintaining positive customer relationships
  • Lodged customer complaints and compliments.

Education

Bachelor Of Business/Banking And Finance -

Monash University

Skills

  • Teamwork
  • Creativity
  • Communication
  • Customer Service
  • Ability to Work Under Pressure
  • Problem Solving
  • Time Management
  • Leadership
  • Adaptability

Certification

  • BSB30120 - Certificate III in Business
  • SITHFAB005 - Prepare and serve espresso coffee
  • SITXFSA001 - Use hygienic practices for food safety
  • Responsible Service of Alcohol
  • Driver's License
  • Classic and Hybrid Lash Application
  • Russian Volume Lash Application

Hobbies and Interests

  • Cooking
  • Travelling
  • Volunteering
  • Painting
  • Eyelash Extension Styling

Timeline

Credit Assessor

Westpac
07.2021 - 10.2023

Quality Analyst

Aegis - Westpac Group
01.2021 - 07.2021

Owner/Founder

Justbcos
07.2020 - 09.2021

Customer Banking Consultant

Aegis - Westpac Group
03.2019 - 01.2021

Bachelor Of Business/Banking And Finance -

Monash University

Similar Profiles

CREATE PROFILE
Linda Vu