Linden Lewis

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

• Assisted with the set up and opening of the business and began as the sole FOH member.
• Conducted interviews, employed and trained a small team, prioritising great service and high quality coffee.
• Built rapport with the local community to maximise our every day customer base.
• Carried out day to day service tasks including, coffee production, delivering food and customer engagement.

• Closed out cash register and prepared cashier report at close of business.
• Maximized service efficiency by training a small team to work autonomously, across several areas of operation.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.

*This position was filled during the winter months of each year starting winter 2015 concluding 2019.

• Initially hired as kitchen steward to the high volume cafe/bar and in house guests, then transitioned to operating within several teams including; cafe/ bar (supervisor role), housekeeping (supervisor role), delivery and packing.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints and resolved issues.
• Introduced effective workflow plans and customer service training to optimize team to high volume services.
• Often worked 9-12 hour shifts, 5-6 days a week and in high pressure situations or severe snowy conditions.
• Delivered food and supplies to numerous lodges over the mountain as part of skidoo teams.
• Gained 3 years experience as a barista, trained for a high standard of product, operating as a team of two and using quality single origin beans supplied by Maker Fine Coffee averaging 3-5kgs/day.

I began working as a fourteen year old and held various roles into my young adult years. These positions included KFC, EB Games, news agency, grocer and bottleshop and two cafes. I have always been hard working and a valued member of the team. I have a variety of skills and interests and am adaptable in diverse work environments, and have been able to work effectively and build strong relationships with people from all walks of life.