Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Lindsay Coles

Perth,Australia

Summary

Veterinary nurse with 29 years of experience, specializing in patient care, and team management. Proven track record in developing protocols for patient monitoring and record-keeping, enhancing workflow efficiency in veterinary practices. Experienced in both clinical and managerial roles, including practice management, and assisting in advanced diagnostic procedures. Committed to delivering high-quality care and fostering strong client relationships through effective communication and education.

Recently, as a Client Liaison Officer, I have had opportunities in managing and strengthening client relationships. Experience includes handling various customer inquiries, resolving complaints, and coordinating with internal departments to ensure client satisfaction. My strengths are strong communication skills, problem-solving abilities, and a deep understanding of client needs. I aim to make a significant impact on improving client relations and enhancing customer experience.

Overview

29
29
years of professional experience

Work History

Client Liaison Officer

The Animal Hospital at Murdoch Hospital
Perth, WA
03.2025 - Current
  • Serve as the primary contact for clients, addressing inquiries and concerns to enhance communication.
  • Streamline operations by ensuring timely updates between clients, staff, and referring veterinarians.
  • Support phone triage processes, offering advice for previously treated patients.
  • Foster a welcoming and professional atmosphere in the waiting area to improve efficiency.
  • Assist with invoicing and insurance claims, reducing discharge wait times for clients.
  • Point of contact for referring vets, developing, and nurturing relationships.

Practice Manager and Vet Nurse

Vetwest (Vetpartners)
Perth
02.2020 - 02.2025
  • Managed team operations, including processing timesheets and creating rosters for optimal productivity.
  • Organized ongoing education initiatives and conducted annual performance reviews to enhance team development.
  • Oversaw financial management, including budget creation, KPI analysis, and stock management.
  • Executed daily nursing tasks in a busy generalist practice, ensuring quality patient care.
  • Performed reception duties, including client check-ins, appointment bookings, and educational support.
  • Maintained inventory by monitoring stock levels and conducting stock takes.
  • Handled payment processing and balanced the till accurately to ensure efficient transactions.
  • Assisted Dr. Kerri Renshaw with mobile ultrasounds, managing communication, booking scans, and patient preparation.

Vet Nurse, MRI Vet Nurse

Fourways Veterinary Hospital
11.2001 - 02.2020
  • Oversaw appointment and workflow management to enhance operational efficiency.
  • Collaborated with medicine specialists in endoscopy, CSF aspirates, bone marrow aspirates, and care of chest drains and feeding tubes.
  • Ensured hospital cleanliness standards were maintained consistently.
  • Trained nursing staff to improve patient care and procedural compliance.
  • Developed ICU and critical care monitoring protocols to optimize patient outcomes.
  • Managed MRI unit operations under supervision of physicians Dr. Alain Cater and Dr. Ryan Friedlein.

Veterinary Nurse

Panorama Veterinary Clinic
Cape Town
03.2001 - 10.2001
  • Management of the hospital
  • Nursing of patients
  • Anaesthesia
  • Assisting in surgery
  • Dentistry
  • Radiography
  • Client relations
  • Weight clinics

Veterinary Nurse in Opthalamology

Cape Animal Medical Centre
Cape Town
10.2000 - 03.2001
  • Assisting Dr Gary Bauer in eye examinations
  • Treating eye patients
  • Anaesthetics
  • Assisting with eye surgery
  • Assisting Dr Bauer with house calls for horses and wildlife for eye consultations.
  • Client education
  • Clinic maintenance

Veterinary Nurse

Fourways Veterinary Hospital
Johannesburg
02.1996 - 08.2000
  • General nursing and patient care
  • Puppy socialization
  • Weight clinics
  • Blood typing and donor clinic
  • Radiographs
  • Dentistry
  • Assisting in surgery
  • Lab work, fully equipped Idexx lab
  • Stock inventory management

Education

Diploma - Veterinary Nursing

Onderstepoort Veterinary Faculty, University of Pretoria
South Africa
11.1995

Matric Certificate -

Northcliff High School
Johannesburg
11.1993

Skills

  • Client relationship management
  • Invoicing and billing
  • Patient care coordination
  • Insurance claims processing
  • Team leadership
  • Communication skills
  • Performance evaluation
  • Financial management
  • Operational efficiency
  • Problem solving
  • Customer service
  • Inventory management
  • Time management
  • Workflow optimization
  • Policy implementation
  • Issue resolution
  • Team collaboration

References

  • Dan, Joachim, Dr, 0406 626 587, Vetwest Mandurah
  • Cirsten, Werndley, Dr, 0433 347 625, Vetwest South Perth
  • Kerri, Renshaw, Dr, 0413 168 737, Vetwest
  • Amy, MacDonald, 0436 650 400, Vetwest

Hobbies and Interests

I enjoy being active and having an outdoor lifestyle. I adore my dog and we enjoy the beach and river lifestyle Perth offers.

Timeline

Client Liaison Officer

The Animal Hospital at Murdoch Hospital
03.2025 - Current

Practice Manager and Vet Nurse

Vetwest (Vetpartners)
02.2020 - 02.2025

Vet Nurse, MRI Vet Nurse

Fourways Veterinary Hospital
11.2001 - 02.2020

Veterinary Nurse

Panorama Veterinary Clinic
03.2001 - 10.2001

Veterinary Nurse in Opthalamology

Cape Animal Medical Centre
10.2000 - 03.2001

Veterinary Nurse

Fourways Veterinary Hospital
02.1996 - 08.2000

Diploma - Veterinary Nursing

Onderstepoort Veterinary Faculty, University of Pretoria

Matric Certificate -

Northcliff High School

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