Han Phan
Kew,Victoria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Client Liaison Officer
RKM EMPLOYMENT
Thornbury , Vic
04.2020 - Current
- Providing information to customers about departmental services and accessibility.
- • Assisting and directing members of the community to appropriate services.
- • Promoting the Department’s role and services.
- • Assisting the Business Support Team to provide a quality customer service to internal and
- external customers Sales, Customer service, Management
Customer Service Executive
Hollywood Nails/ Odyssey Nails
Melbourne , Vic
01.2017 - 01.2021
- Sales, Customer service, Management
01.2015 - 01.2019
- Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service
01.2015 - 01.2019
- Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service
That Nail Place
01.2015 - 01.2019
- Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service
Customer Relations Officer
Capital Finance
Melbourne , Vic
01.2008 - 01.2017
- Backing up files and reports, Copywriting
Le Beauty
01.2012 - 01.2014
- Beautician, Receptionist, Managing salons, Customer service, Teamwork
Le Beauty
01.2012 - 01.2014
- Beautician, Receptionist, Managing salons, Customer service, Teamwork
Faceshop
01.2014
- Sales assistant, Beauty advisor, Customer interaction, Adapting to foreign products
Skills
- High level of customer service
- Leadership
- Conflict resolution
- Capable of working under pressure
- Filing and organising paperwork
- Excellent communication skills
- Client relationship building
- Competent of meeting clients individual requirements
- Fluent in English and Vietnamese
- Proficient in adapting to new tasks and environment
- Competent in using Microsoft
- Capable of multitasking
- Using time effectively
- Carry out stock take
- Negotiating with clients
- Critical Thinking
- Problem Resolution
- Software Proficiency
- Interpersonal Communication
- Computer Skills
- Task Prioritization
- Customer Service
- Supervision and Leadership
- Networking
- Teamwork and Collaboration
- Multitasking Abilities
- MS Office
- Analytical Thinking
- Team Management
Timeline
Client Liaison Officer
RKM EMPLOYMENT
04.2020 - Current
Customer Service Executive
Hollywood Nails/ Odyssey Nails
01.2017 - 01.2021
01.2015 - 01.2019
01.2015 - 01.2019
That Nail Place
01.2015 - 01.2019
Faceshop
01.2014
Le Beauty
01.2012 - 01.2014
Le Beauty
01.2012 - 01.2014
Customer Relations Officer
Capital Finance
01.2008 - 01.2017