Summary
Overview
Work History
Skills
Timeline
Generic

Han Phan

Kew,Victoria

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Client Liaison Officer

RKM EMPLOYMENT
Thornbury , Vic
04.2020 - Current
  • Providing information to customers about departmental services and accessibility.
  • • Assisting and directing members of the community to appropriate services.
  • • Promoting the Department’s role and services.
  • • Assisting the Business Support Team to provide a quality customer service to internal and
  • external customers Sales, Customer service, Management

Customer Service Executive

Hollywood Nails/ Odyssey Nails
Melbourne , Vic
01.2017 - 01.2021
  • Sales, Customer service, Management

01.2015 - 01.2019
  • Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service

01.2015 - 01.2019
  • Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service

That Nail Place
01.2015 - 01.2019
  • Manager, Leadership, Teamwork, Beautician, Makeup artist, Receptionist, Time management, Customer service

Customer Relations Officer

Capital Finance
Melbourne , Vic
01.2008 - 01.2017
  • Backing up files and reports, Copywriting

Le Beauty
01.2012 - 01.2014
  • Beautician, Receptionist, Managing salons, Customer service, Teamwork

Le Beauty
01.2012 - 01.2014
  • Beautician, Receptionist, Managing salons, Customer service, Teamwork

Faceshop
01.2014
  • Sales assistant, Beauty advisor, Customer interaction, Adapting to foreign products

Skills

  • High level of customer service
  • Leadership
  • Conflict resolution
  • Capable of working under pressure
  • Filing and organising paperwork
  • Excellent communication skills
  • Client relationship building
  • Competent of meeting clients individual requirements
  • Fluent in English and Vietnamese
  • Proficient in adapting to new tasks and environment
  • Competent in using Microsoft
  • Capable of multitasking
  • Using time effectively
  • Carry out stock take
  • Negotiating with clients
  • Critical Thinking
  • Problem Resolution
  • Software Proficiency
  • Interpersonal Communication
  • Computer Skills
  • Task Prioritization
  • Customer Service
  • Supervision and Leadership
  • Networking
  • Teamwork and Collaboration
  • Multitasking Abilities
  • MS Office
  • Analytical Thinking
  • Team Management

Timeline

Client Liaison Officer

RKM EMPLOYMENT
04.2020 - Current

Customer Service Executive

Hollywood Nails/ Odyssey Nails
01.2017 - 01.2021

01.2015 - 01.2019

01.2015 - 01.2019

That Nail Place
01.2015 - 01.2019

Faceshop
01.2014

Le Beauty
01.2012 - 01.2014

Le Beauty
01.2012 - 01.2014

Customer Relations Officer

Capital Finance
01.2008 - 01.2017
Han Phan