Lisa Anderson

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted with appointments for shade selections and patients seeing our Prosthetist.
• Invoicing with MYOB.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Deliveries of products.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Developed expert knowledge of products, enabling accurate guidance for customer purchases.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Collaborated with team members to achieve daily sales goals and optimize store performance.

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Staff employment, training and scheduling
• Ordered all office supplies and kept check on inventory levels.
• Wages/superannuation
• D4W computer system

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Involved with Focus Management (continued client service training)
• Supervised team of 5 office personnel.

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
• Advanced to head nurse & in charge of 8 assistants
• Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.

Assisted dentists in performing routine check-ups and procedures to ensure patient comfort and care.

• Improved patient satisfaction by efficiently managing appointment schedules and reducing wait times.
• Prepared dental instruments and materials for procedures, ensuring availability and cleanliness.