Lisa-Anne Moonsamy
Rowville,VIC
Summary
Federal Government professional with 20 years of experience at Services Australia, specializing in frontline service delivery, compliance awareness, and decision-making under pressure. Proven ability to manage sensitive information and apply legislation in high-pressure environments. Demonstrated success in decision-making and maintaining integrity while handling high-volume tasks. Seeking to transition to an Investigator - Customs Enforcement role with strong analytical skills and adaptability.
Overview
21
21
years of professional experience
Work History
Service Officer
Services Australia
Narre Warren, VIC
02.2007 - Current
- Deliver accurate information on policies and procedures to clients at the service center.
- Collaborate with team members to resolve client inquiries effectively.
- Interpret and follow legislative guidelines to ensure that transactions remain simple, beneficial, and respectful at all times.
- Serving as a member of the aggressive response team, collaborating with leadership.
- Acting as the Staff Security Contact Officer, ensuring site safety protocols.
- Quality Checker, ensuring payment and legislative accuracy at all times.
- Training new staff to develop essential skills for the service officer role.
Youth Worker
YSAS (Youth Substance Abuse Service)
Dandenong, VIC
05.2005 - 08.2006
- Facilitated group activities to encourage positive social interactions.
- Educated youth on the effects of substance abuse and healthy choices.
- Effectively endorsing YSAS to neighboring agencies in area.
- Directed activities to promote growth in mental, emotional and educational areas.
- Developed positive relationships with clients by providing encouragement and support.
Education
Bachelor of Social Science (Youth Work)
RMIT University
Melbourne, Victoria, VIC12-2005
Advanced Diploma of Criminal Justice
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC12-2003
Skills
- Customer service
- Policy interpretation
- Critical thinking
- Integrity
- Quality assurance
- Adaptability
- Safety protocol enforcement
- Conflict resolution
- Team collaboration
References
References available upon request.
Timeline
Service Officer
Services Australia
02.2007 - Current
Youth Worker
YSAS (Youth Substance Abuse Service)
05.2005 - 08.2006
Bachelor of Social Science (Youth Work)
RMIT University
Advanced Diploma of Criminal Justice
Holmesglen Institute of TAFE