Open To Work
Lisa Denvir
Sydney,Australia
Work Preference
Summary
Operational leader adept at implementing long-term strategies that align with organizational objectives and foster business growth. Demonstrated success in integrating operations during acquisitions and achieving key performance indicators. Committed to driving change and enhancing service delivery through effective management and stakeholder collaboration.
Overview
1
1
Certification
26
26
years of professional experience
Work History
National Franchise Business Partner – NSW, QLD, SA, WA, VIC
Home Caring
01.2025 - Current
- Collaborated with executives to develop and implement long-term business strategies while managing a portfolio generating annual revenue of 125 MM.
- Worked with franchisees and company owned business unit managers to develop operational plans to grow the business. Created a regular financial and operational review to ensure accountability to the agreed plan and the achievement of financial growth goals.
- Cultivated relationships with key stakeholders to drive business growth and established performance metrics for tracking business performance.
- Developed and implemented efficient business processes to enhance productivity and operational effectiveness.
- Reviewed business operations to ensure they complied with relevant regulations, identified potential risks and implemented mitigation strategies.
- Promoted benefits of group membership as brand ambassador and facilitated connections to support resources, influencing Home Caring initiatives through respectful relationships.
HEAD OF SERVICE DELIVERY – The Unity Project and Essential Disability -NSW & SA
Seek Lifestyle Group
06.2024 - 01.2025
- Led the strategic delivery of services across NSW & SA, overseeing significant growth in SIL and SDA services across the business.
- Managed 200 staff across multiple regions, achieving performance targets and ensuring service excellence.
- Oversaw acquisition of Essential Disability, integrating and restructuring operations to align with organisational objectives and improve service delivery outcomes.
- Developed and implemented operational frameworks that supported sustainable growth and enhanced quality of service delivery and client outcomes.
- Collaborated with executive leadership to set business priorities and drive organisational change.
- Successfully completed an NDIS audit of the ED business in Nov 2024
- Welcomed 10 participants into their new homes in the last quarter of 2025, supporting improved housing outcomes for people with disability.
DEPUTY GENERAL MANAGER- NSW & ACT
Junior Adventures Group
03.2024 - 06.2024
- Executed 4-month contract to establish strategic and operational framework
- Deliver annual gross profit plan within state and support overall state objectives ie: GP and quality service delivery
- Support the contract renewal and growth strategy, including tender writing, pricing and negotiation of contracts within existing services
- Cultivated relationships with senior contacts in government, state departments, legislative bodies, and peak organizations
- Lead the state level reporting of all contract, operational, compliance requirements, including board reporting to ensure all service reporting is provided to required timeframes
- Enhanced capabilities of state teams and drove development of annual people plan to support retention and delivery of quality services
- Establish a commercial team, developing a terms of reference document to support growth strategy
GENERAL MANAGER OPERATIONS
New Horizons Enterprises
08.2022 - 10.2023
- Managed 3 Regional Leaders, oversaw 45 group homes, and led a team of 500+ across South Sydney region, responsible for the delivery of Supported Independent Living (SIL) services and driving operational and financial success.
- Spearheaded development of brand strategy and growth plans, establishing industry relationships that enhanced collaboration and market presence.
- Drove financial success by conducting monthly reviews of the P&L, holding direct reports and finance teams accountable to actions.
- Reported directly to the Deputy CEO and held accountability to the board and shareholders.
- Chosen for secondment as a Transformation Delivery Specialist to stabilise, optimise, and innovate operations in the newly formed QLD market.
- Developed managers through thoughtful leadership, understanding their motivations and preferences, and tailoring leadership approaches to their individual needs.
- Optimised service delivery to meet legislative, financial, and ethical standards, ensuring compliance and quality of services.
- Conducted funding source analyses to identify opportunities for securing additional funding, enhancing sustainability of services.
- Achievements:
- Streamlined services and the workforce, resulting in improved efficiency and resource optimisation.
- Achieved 15% reduction in external staff costs by strategic workforce planning.
- Generated $1.2M in revenue through collaborative identification of new business opportunities with the sales team.
- Established a new revenue-generating pipeline for future growth.
SENIOR OPERATIONS MANAGER
Northcott Disability
12.2020 - 08.2022
- Supervised 400+ staff, optimising profitability through enhanced service delivery, resource management, and financial oversight for SIL services.
- Eliminated unnecessary positions, improving resource allocation and negotiating contracts with vendors to maximise staff utilisation.
- Aligned organisational structures and performance, consolidating overheads and workforce to ensure service viability and quality.
- Sat on a project taskforce and contributed to the strategy development aimed at streamlining operations for excellence with reduced costs.
- Monitored progress towards key performance indicators, realigned priorities and provided bespoke training.
- Achievements:
- Maintained 100% serviceability by promptly managing logistics in accordance with changing legislation during the pandemic.
- Achieved 100% of all performance KPIs.
TEAM LEADER
Link Housing
02.2020 - 12.2020
- Led and coached 10-member team to secure housing opportunities for clients experiencing homelessness across New South Wales.
- Transitioned leadership functions to remote work setups and ensured uninterrupted service delivery by mobilising the entire workforce during the pandemic.
- Key player in securing $22M state government grant for a homeless program.
- Participated in interagency committees, including Safety Action Meetings, to identify high-risk individuals and deliver immediate housing solutions.
- Ensured compliance with legislation and alignment with Department of Communities & Justice policies.
- Achievements:
PROGRAM MANAGER- Youth on Track & SPIN 180
Mission Australia
09.2016 - 11.2019
- Promoted from case manager to senior case manager to Program manager within 2 years, recruiting and managing 6 senior case managers across NSW state government youth intervention program.
- Managed Youth on Track budget, forecasting expenditures, tendering for collaborative projects, and streamlining costs to ensure long-term business viability.
- Met budgets 100%, occasionally underspending while still achieving KPIs and reducing expenses.
- Achieved Youth Justice NSW KPIs and measurements of success.
- Identified issues with lead engagement and reallocated funding to optimise positions, resulting in increased public engagement, business diversification, and program expansion.
- Secured funding for new football and sailing programs for Western Sydney team, expanding program offerings and community engagement.
- Improved services by hosting statewide training sessions on family interventions, enhancing staff capabilities and intervention effectiveness.
- Achievements:
Senior Sailing Instructor
Darwin Sailing Club
02.2015 - 09.2017
Industry Engagement Manager VET in Schools
Department of Education
03.2013 - 02.2015
Managing Director Asia Pacific
Brinker International
06.2000 - 09.2012
Education
Advanced Diploma - Community Sector Management
TAFE
Certificate IV - Community Services
TAFE
Certificate IV - Work, Health, & Safety (WH&S)
TAFE
Skills
- Franchise development
- Franchise compliance
- Operational delivery
- Risk management
- Financial management
- Strategic leadership
- Change management
- Multisite oversight
- Business acumen
- Innovation
- Critical thinking
- People management
Certification
- 'C' Class Driver's Licence, Current
- First Aid Certificate, Current
- NSW Working with Children Check, Current
- NDIS Worker Check, Current
Professional Development
- Situational Leadership, Dale Carnegie
- Organisational Leadership, Harvard Business School
Timeline
National Franchise Business Partner – NSW, QLD, SA, WA, VIC
Home Caring
01.2025 - Current
HEAD OF SERVICE DELIVERY – The Unity Project and Essential Disability -NSW & SA
Seek Lifestyle Group
06.2024 - 01.2025
DEPUTY GENERAL MANAGER- NSW & ACT
Junior Adventures Group
03.2024 - 06.2024
GENERAL MANAGER OPERATIONS
New Horizons Enterprises
08.2022 - 10.2023
SENIOR OPERATIONS MANAGER
Northcott Disability
12.2020 - 08.2022
TEAM LEADER
Link Housing
02.2020 - 12.2020
PROGRAM MANAGER- Youth on Track & SPIN 180
Mission Australia
09.2016 - 11.2019
Senior Sailing Instructor
Darwin Sailing Club
02.2015 - 09.2017
Industry Engagement Manager VET in Schools
Department of Education
03.2013 - 02.2015
Managing Director Asia Pacific
Brinker International
06.2000 - 09.2012
Advanced Diploma - Community Sector Management
TAFE
Certificate IV - Community Services
TAFE
Certificate IV - Work, Health, & Safety (WH&S)
TAFE