Lisa Green

• Responsibility of telephone call management and timely , engaged responses.
• Handling new and existing bookings.
• Develop strong relationships with Travel Agents and guests.
• General administration.
• Processing of Guest information, generate invoicing and voyage documentation.
• Dealing with cancellation, refunds and credits.
• Liaise with internal departments Air, Hotels, Land and Transfers to ensure all details are correct.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations.
• Managed online booking inquiries. updating rates and inventory for 3rd party websites.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special events
• Coordinated group bookings for corporate clients or special events. Conduct site inspections.
• Responsible for maximizing room and rate yield.

,Managed day-to-day business . Established new store in high street location Freshwater.

• Increased customer satisfaction by providing exceptional service, using merchandising and gift wrapping service.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase shop/brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms.
• Attend retail seminars and Trade Fairs.

Positioning Orient Express in Australian luxury market.

• Established reservations office in Melbourne with A&K and later to a Brisbane based office .
• Identified, developed key accounts amongst Tour Operators, Airlines, Corporate, Retail and Tourism Boards.
• Implemented pro-active Sales & Marketing plan annually to achieve volume and sales targets.
• Introduction of new product to launch date Great South Pacific Express QLD train.
• Promoted all brands through media and trade press.
• Coordinated product launches and escorted familiarisations.
• Represented OE at Trade Shows in all Tourism segments including MICE.

Managed GSA products in Australia including Hawaii Visitors Bureau, Amtrak USA Rail , Via Rail Canada , Rocky Mountaineer, Air Canada, Hawaiian Airlines.

• Developed sales territories in major market cities.

Established relationships with outbound wholesalers, tourist offices and retail network.

• Produce brochures and flyers for each product annually.
• Attend travel shows , product launches and conferences.
• Coordinate all marketing activities relating to promotion , media , event planning, advertising and direct mail.

Telephone Sales communication with Travel Agents throughout Australia

• Handled all incoming calls for bookings, enquiries, payment advice, cabin allocation , documentation ,pre cruise information and dispatch.
• Inventory control required complete management of berthing for all sailings from deposit to final payment to sail date including, embarkation process on sail day.
• Managed cruise departures to secure 100% occupancy
• Worked closely with Reservations Manager to monitor booking levels.

New Cruise venture based in St Leonard's for upmarket cruise experience through South Pacific . MS Dolphin 12,500 tons. 7 day cruises.

Never completed/passed sea trials and plans were abandoned. All staff made redundant.

Established Reservations team and department from start.

Implemented training program

Produced manifests, occupancy reports.

Managed inventory.

Rosters.