Lisa Hooper
Chittering,WA
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housing & Accomodation Coordinator
St Jude’s Disability Services
Perth, WA
03.2019 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Assisted in recruitment efforts, managing onboarding activities for new hires effectively.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Ordered office supplies to maintain availability of products.
- Managed and conducted performance reviews for support workers.
- Oversaw appointment scheduling both clients and support workers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for stakeholders.
- Over see the runnings of the accommodation. Eg Medication, appointments, concerns.
- Reporting concerns to stakeholders, including completing incident reports.
Disability Support Worker
BGSR Pty Ltd
Perth, WA
07.2013 - 06.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Facilitated family meetings to discuss patient care plans.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Childcare Assistant
Barnes St Early Childhood Learning
Perth, WA
02.2010 - 10.2012
Education
Certificate IV - Disability Support Worker
Training Institute of Australasia
Perth, WA11.2017
Certificate IV - Mental Health Services
TrainSmart Australia
Perth, WA11.2015
Certificate III - Teachers Assistant
West Coast TAFE WA
Joondalup, WA2009
Skills
Client relationship building
Staff management, supervision
Document control
Document and record keeping
Certification
Manual Handling
Mediation Management
Positive Behavioural support
References
Virginia Smith
Facilities Manager
Ph; 0488 119 898
Robyn
Ph; 0406 092 158
Timeline
Housing & Accomodation Coordinator
St Jude’s Disability Services
03.2019 - Current
Disability Support Worker
BGSR Pty Ltd
07.2013 - 06.2019
Childcare Assistant
Barnes St Early Childhood Learning
02.2010 - 10.2012
Certificate IV - Disability Support Worker
Training Institute of Australasia
Certificate IV - Mental Health Services
TrainSmart Australia
Certificate III - Teachers Assistant
West Coast TAFE WA