Lisa O’Rourke
Melbourne,VIC
Summary
Versatile and empathetic professional with a background in emergency response at Triple Zero Victoria and office management at Zammit Trailers. Excelled in stress tolerance and professional communication, effectively managing crises and enhancing team dynamics. Demonstrated proficiency in maintaining financial records and fostering a supportive environment. Achieved significant improvements in operational efficiency and resource allocation.
Overview
6
6
years of professional experience
Work History
Ambulance Call Taker
Triple Zero Victoria
02.2023 - Current
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
Office Manager
Zammit Trailers
01.2020 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Nurse
Alfred Health
10.2018 - 12.2020
Education
Cert III Emergency Services Telecommunications -
IMED
2023
Bachelor Of Nursing -
Victoria University
2018
Skills
- Teamwork orientation
- Stress Tolerance
- Empathy Display
- Assertiveness
- Typing Skills
- Professional Communication
- Flexible Schedule
- Teamwork and Collaboration
- Problem-Solving
Timeline
Ambulance Call Taker
Triple Zero Victoria
02.2023 - Current
Office Manager
Zammit Trailers
01.2020 - 01.2023
Nurse
Alfred Health
10.2018 - 12.2020
Cert III Emergency Services Telecommunications -
IMED
Bachelor Of Nursing -
Victoria University
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