Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Pretty

Doreen,Vic

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Workforce Planner

Crown Casino
Melbourne, Vic
07.2003 - Current
  • Worked closely with department heads to understand their staffing needs and create appropriate action plans.
  • Conducted gap analysis of current staff versus projected needs based on forecasted workloads.
  • Identified opportunities to improve current processes, procedures and systems related to workforce planning.
  • Developed and maintained workforce plans to ensure adequate staffing levels.
  • Recommended changes or modifications to existing policies that would improve efficiency across all departments.
  • Handled all schedule-related requests, including PTO, shift swaps and overtime.
  • Collaborated with senior and department leaders to develop and implement workforce plans.
  • Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Collaborated with managers to identify skill gaps in the existing workforce and develop training plans accordingly.

Education

High School Diploma -

Loyola College
Melbourne
12-1999

Skills

  • Organizational Development
  • Employee Relations
  • Demand forecasting
  • Managing schedules
  • Maintaining service levels
  • Report Writing
  • Determining staffing needs
  • Workforce Management
  • Resolving issues
  • Compiling Data

Affiliations

  • Netball
  • keeping fit and healthy
  • Live life with a smile.
  • Socialising and keeping in touch with friends and family, people are important.

Timeline

Workforce Planner

Crown Casino
07.2003 - Current

High School Diploma -

Loyola College

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Lisa Pretty