Summary
Overview
Work History
Education
Skills
Affiliations
Certification
About Me
Timeline
Generic

Lisa Schuhmann

Boambee,NSW

Summary

Skilled professional with a proven track record at Tottenham Central School, experienced in office administration and delivering exceptional customer service. Delivering effective communication to enhance learning support and salon operations, achieving continuous improvement in service standards. Skilled in regulatory compliance, my career spans from educational support to salon management, consistently focusing on achievements and customer satisfaction.

Overview

31
31
years of professional experience
1
1
Certification

Work History

School Learning Support Officer

Tottenham Central School
Tottenham, NSW
02.2023 - Current
  • Provide learning support to students aged between 5 and 16 in one-on-one and group situations.
  • Assist teaching staff with administrative tasks and practical classroom activities.
  • Assist administration staff with clerical duties.

Salon Owner/Operator

Self Employed
Tottenham, NSW
06.2022 - Current
  • Implemented quality control measures throughout the salon to maintain high standards of service delivery.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Promoted special offers through social media platforms to attract new customers.
  • Ordered supplies and equipment needed for daily operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored stock levels of products used in services offered at the salon.

Senior Hairdresser

Kutters Hair Design
Sawtell, NSW
09.2019 - 12.2021
  • Helped build relationships with new customers by providing exceptional customer service.
  • Introduced modern techniques to style and stay up to date with newest trends in hair.
  • Collected payment from customers and scheduled next appointments.

Administrative Assistant

Midcoast Trucks and K & J Trucks
Coffs Harbour, NSW
01.2008 - 12.2021
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Assistant Manager and Senior Hairdresser

Heads Of Robina
Robina, QLD
06.2002 - 06.2007
  • Assigned work and monitored performance of project personnel.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Helped build relationships with new customers by providing exceptional customer service.

Hairdresser

Michael Dib Hair Salons
Broadbeach, QLD
02.2000 - 06.2002
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.

Apprentice Hairdresser

Covers Hair Design
Coffs Harbour, NSW
01.1996 - 12.2000
  • Managed cash register transactions accurately.
  • Helped maintain inventory levels of products required for daily operations.
  • Attended training sessions conducted by senior staff members to update skillset.
  • Learned all aspects of hairdressing through in-salon training and attending TAFE.

Checkout Operator

Big W
Coffs Harbour, NSW
08.1994 - 12.1995
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.

Salon Assistant

Covers Hair Design
Coffs Harbour, NSW
01.1994 - 12.1995
  • Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools.
  • Provided shampooing services to clients including scalp treatments and conditioning treatments.
  • Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
  • Assessed inventory levels of salon retail products to maintain well-stocked stations.

Education

Various online courses to enhance my role -

Department of Education
01-2024

Certificate 3 and 4 in Education Support - Education

ITAC
01-2023

Certificate 3 in Business Administration - Business Administration

TAFE NSW
NSW
11-2009

Certificate 3 in Hairdressing - Hairdressing

TAFE NSW
NSW
12-1996

High School Certificate -

John Paul College
Coffs Harbour
12-1995

Skills

  • Continuous improvement
  • Regulatory compliance
  • Office administration
  • Customer service
  • Effective communication

Affiliations

  • Member of Tottenham Central School P & C
  • Assistant Coach/Referee at Tottenham Junior Soccer Club
  • Volunteer at Tottenham Swimming Club

Certification

  • Class C Driver's License
  • Current Working With Children Check
  • St John's Ambulance First Aid Certificate

About Me

  • Im a devoted partner and mother of a 13 year old boy and a 7 year old girl
  • I enjoy swimming, aqua fitness, walking, tennis and time spent with friends and family

Timeline

School Learning Support Officer

Tottenham Central School
02.2023 - Current

Salon Owner/Operator

Self Employed
06.2022 - Current

Senior Hairdresser

Kutters Hair Design
09.2019 - 12.2021

Administrative Assistant

Midcoast Trucks and K & J Trucks
01.2008 - 12.2021

Assistant Manager and Senior Hairdresser

Heads Of Robina
06.2002 - 06.2007

Hairdresser

Michael Dib Hair Salons
02.2000 - 06.2002

Apprentice Hairdresser

Covers Hair Design
01.1996 - 12.2000

Checkout Operator

Big W
08.1994 - 12.1995

Salon Assistant

Covers Hair Design
01.1994 - 12.1995

Various online courses to enhance my role -

Department of Education

Certificate 3 and 4 in Education Support - Education

ITAC

Certificate 3 in Business Administration - Business Administration

TAFE NSW

Certificate 3 in Hairdressing - Hairdressing

TAFE NSW

High School Certificate -

John Paul College

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Lisa Schuhmann