Lisa Tirant
Victoria
Summary
Customer-oriented sales professional with over 15 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Dedicated Disability Support worker
Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Disability Support Worker
Link Assist
Cranbourne, VIC
06.2023 - Current
- Transported clients to appointments, social events, and other activities as needed.
- Administered medication according to doctor's orders and monitored side effects.
- Maintained records of services provided, client progress, and goals achieved.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Transported patients safely to social activities and doctors appointments.
Sales Representative
Arnotts Group
, Victoria
02.2009 - Current
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth.
- Presented products and services to prospective and existing customers to meet client needs.
- Adhered to company initiatives and achieved established goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stayed up to date on company products and services to support sales objectives.
Store Manager
Ritchies Supermarket
, Victoria
05.1997 - 09.2008
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Diploma - Community Services
JTI
Dandenong Victoria01-2024
Diploma - Business Management
Swinburne University
Wantirna08.2003
Skills
- Customer Needs Assessment
- Team Member Motivation
- Staff Training and Motivation
- Product Merchandising
- Personnel Training
- Independent Living Support
- Daily Living Requirements
- Personal Care
- Progress Documentation
- Client Transportation
- Health meals and snacks
- Recordkeeping proficiency
- Behavior Support Plans
- Disability Awareness
- Creative Thinking
- Housekeeping skills
- Medication schedules
- Incident Reports
- Relationship Building
- Emotional Support
Timeline
Disability Support Worker
Link Assist
06.2023 - Current
Sales Representative
Arnotts Group
02.2009 - Current
Store Manager
Ritchies Supermarket
05.1997 - 09.2008
Diploma - Community Services
JTI
Diploma - Business Management
Swinburne University