MONICA THREADGOLD
Swan Hill
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Ability and Ambition
Swan Hill
03.2024 - Current
- Delivered personalized care and support to individuals with disabilities, enhancing their quality of life.
- Facilitated client participation in daily living activities and mobility tasks, promoting independence.
- Documented client progress and needs, ensuring continuity of care and effective support.
Family First Educator
Mallee District Aboriginal Services
Swan Hill
07.2022 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals.
- Organized community events to promote education and cultural heritage initiatives.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
Receptionist
Swan Hill Bus Lines
Swan Hill
01.2024 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Casual Sales Assistant
Spotlight
Mildura
05.2021 - 12.2021
- Used product knowledge to assist customers and suggest products.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customers' questions about available products, prices and features.
House Keeper
Murray Downs Resort
Swan Hill
05.2020 - 12.2020
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Sales Assistant
Kennedy Showcase Jewellers
Swan Hill
05.2019 - 03.2020
- Maintained updated knowledge through continuing education and advanced training.
- Developed individualized service plans with clients to address their identified goals.
- Educated clients about the impact of trauma on mental health and well-being.
Education
High School Diploma -
Swan Hill Collage
Swan HillCert 2 - Family And Community Services
Swan Hill College
Swan Hill, VICSkills
- Customer needs assessment
- Community engagement
- Program development
- Customer service
- Problem solving
- Multitasking
- Team member motivation
- Active listening
- People skills
- Processing payments
Timeline
Disability Support Worker
Ability and Ambition
03.2024 - Current
Receptionist
Swan Hill Bus Lines
01.2024 - 06.2024
Family First Educator
Mallee District Aboriginal Services
07.2022 - 02.2024
Casual Sales Assistant
Spotlight
05.2021 - 12.2021
House Keeper
Murray Downs Resort
05.2020 - 12.2020
Sales Assistant
Kennedy Showcase Jewellers
05.2019 - 03.2020
High School Diploma -
Swan Hill Collage
Cert 2 - Family And Community Services
Swan Hill College