Li(Willa) Yin
Rose Bay,NSW
Summary
Dependable retail sales professional with outstanding customer service skills and relationship-building strengths. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
WIN.STAR (AUSTRALIA) INTERNATIONAL TRADE PTY LTD
10.2016 - 07.2023
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Followed through with client requests to resolve problems.
- Built relationships with customers to establish long-term business growth.
- Foster a positive and collaborative work environment that encourage teamwork, open communication, and professional growth.
Sales Director, Business Development
WuHan Litianmei Trading CO.LTD
03.2014 - 07.2016
- Boosted profits through effective supervision of entire sales department.
- Promote the sales and development of Traffic Safety products
- Budget control.
Regional Key Account Manager
Mondelez International
03.2000 - 03.2014
- Built and maintained strong client relationships to drive business growth.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Education
BBA - Business Administration And Management
Zhongnan University of Economics And Law
Wuhan,CHINASkills
- Product and Service Sales
- Meeting Sales Goals
- People skills
- Collaborative team player
- Merchandise Recommendations
- Stock Management
- Positive Customer Engagement
Additional Information
I have keen interest in joining Ralph Lauren Bondi Junction as a Casual Sales Associate. I have long admired the brand's exquisite fashion and timeless style, and I am confident that my passion for fashion, along with my strong customer service skills, make me a perfect fit for this role.
Throughout my previous experience in sales and customer-facing positions, I have gained the ability to engage customers, provide personalized assistance. I believe my enthusiasm for Ralph Lauren's products and my strong communication skills will enable me to contribute positively to the company's success.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Manager
WIN.STAR (AUSTRALIA) INTERNATIONAL TRADE PTY LTD
10.2016 - 07.2023
Sales Director, Business Development
WuHan Litianmei Trading CO.LTD
03.2014 - 07.2016
Regional Key Account Manager
Mondelez International
03.2000 - 03.2014
BBA - Business Administration And Management
Zhongnan University of Economics And Law
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