Lloyd D'Monte
Cranbourne East,Victoria
Summary
I am passionately driven by helping people in all areas of health. I have many years experience as an 'appointment setter' and am eager to enhance my knowledge and skills that will not only help my career progression, but those around me.
Overview
8
8
years of professional experience
Work History
Customer Relationship Officer
TSA Australia
Melbourne , Vic
04.2018 - Current
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell products or services to existing customers.
- Assisted with the development and implementation of marketing campaigns targeted at current customers.
Mortgage Broker
A&C Finance Group
Melbourne , Vic
04.2017 - 06.2019
- Created and maintained relationships with clients to ensure successful loan transactions.
- Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
- Provided guidance on the selection of loan products best suited for clients' needs.
Education
Advanced Diploma - Finance
The National Finance Institute
Melbourne04-2017
Skills
- Account Management
- Strong interpersonal skills
- Schedule Management
- Feedback collection
- Sales proficiency
Timeline
Customer Relationship Officer
TSA Australia
04.2018 - Current
Mortgage Broker
A&C Finance Group
04.2017 - 06.2019
Advanced Diploma - Finance
The National Finance Institute