Loc Ngo
Melbourne,VIC
Summary
Highly skilled and personable receptionist with 5 years of experience in the Hospitality Industry. Committed to providing a warm and welcoming environment for guests, I am excited to contribute my expertise to the prestigious team. With a proven track record of efficiently managing operations and ensuring guest satisfaction, I possess the necessary skills and dedication to excel in this role.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
The Westin Melbourne
Melbourne, VIC
11.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
Barista - Internship
GRAND GEVENA RESORT & SPA
Lake Geneva, Wisconsin, USA
12.2021 - 12.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided friendly and professional assistance to employees, visitors and customers.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Monitored and reported on key performance indicators and shared results with management team.
Customer Service
AIH - AMERICAN INTERNATIONAL HOSPITAL
Ho Chi Minh City, Vietnam
07.2021 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Established reporting criteria and standards to effectively maintain data integrity.
Server - Internship
HYATT REGENCY TAMAYA RESORT AND SPA
Albuquerque, New Mexico, USA
03.2020 - 05.2020
- Greeted customers, answered questions and recommended specials.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Reception - Internship
THE REVERIE SAIGON
Ho Chi Minh City, Vietnam
09.2018 - 02.2019
- In-charge check in & check out procedures
- Worked with team members to promote great customer service and pleasant work environment.
- Listen attentively to caller needs to ensure a positive customer experience
- Registration of immigration with police for temporary and long-term guests
- Participate fully in the meetings of the department, report on the comments and feedback of guests on the quality of hotel services
- Take part in advanced training courses, cross-training when the hotel facilitates.
Reception - Internship
LIBERTY CENTRAL SAIGON CENTER
Ho Chi Minh City, Vietnam
05.2018 - 07.2018
- In-charge check in & check out procedures
- In-charge concierge service operations
- Preparation for arrival and departure guests
- Registration of immigration with police for short-term and long-term guests
Server - Internship
PARK HYATT SAIGON
Ho Chi Minh City, Vietnam
10.2017 - 02.2018
- Warmly welcome customers and introduce customers about the restaurant's promotions
- Customer support and enthusiastic advice when ordering
- Coordinate with kitchen staff, carefully note the requirements of guests to provide a great experience for diners
- Ensure to serve the dishes to the guest table according to standard time
- Ready to assist guests to handle problems arising during the meal: guest spilled drinks, food tanks...
- Participate fully in the meetings of the department, reporting feedback from customers
Education
Master Degree - International Hotel Management
Blue Mountains
Melbourne04.2025
Bachelor Degree - International Hotel Management
VATEL INTERNATIONAL SCHOOL OF HOSPITALITY AND TOUR
Vietnam11.2019
Skills
Languagues: English, Vietnamese
Public speaking
Microsoft Office
Responsible service of Alcohol
Timeline
Food and Beverage Attendant
The Westin Melbourne
11.2023 - Current
Barista - Internship
GRAND GEVENA RESORT & SPA
12.2021 - 12.2022
Customer Service
AIH - AMERICAN INTERNATIONAL HOSPITAL
07.2021 - 11.2021
Server - Internship
HYATT REGENCY TAMAYA RESORT AND SPA
03.2020 - 05.2020
Reception - Internship
THE REVERIE SAIGON
09.2018 - 02.2019
Reception - Internship
LIBERTY CENTRAL SAIGON CENTER
05.2018 - 07.2018
Server - Internship
PARK HYATT SAIGON
10.2017 - 02.2018
Master Degree - International Hotel Management
Blue Mountains
Bachelor Degree - International Hotel Management
VATEL INTERNATIONAL SCHOOL OF HOSPITALITY AND TOUR
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