Logan Paulson
Hillville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
St George Bank
02.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
Certificate III - Financial Services
Australian College of Commerce And Management
Online11.2022
Certificate II - Business
Australian College of Commerce And Management
Online11.2021
High School Diploma -
Taree High School
Taree, NSW10.2021
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Information Protection
- Records Maintenance
- Administrative Support
- Building rapport
- Research
Accomplishments
I was awarded the indigenous trainee of the month within the Westpac group. This then lead to being nominated for the indigenous trainee of the year by group training with NSW and ACT.
Through the Aboriginal employment strategy i was awarded full time trainee of the year in 2022.
Reading and sport
In my spare time i enjoy reading and sport. I enjoy playing
Timeline
Customer Service Officer
St George Bank
02.2020 - Current
Certificate III - Financial Services
Australian College of Commerce And Management
Certificate II - Business
Australian College of Commerce And Management
High School Diploma -
Taree High School
Similar Profiles
Kienna TuitavakeKienna Tuitavake
Customer Service Advisor - Banker at St George BankCustomer Service Advisor - Banker at St George Bank
Lee BreenLee Breen
Customer Service Specialist at St George BankCustomer Service Specialist at St George Bank
Mitchell CoolentianosMitchell Coolentianos
Business Support Officer - Secondment at St George BankBusiness Support Officer - Secondment at St George Bank
Emel ErdoganEmel Erdogan
CSS (Customer) at St George BankCSS (Customer) at St George Bank
PRISCILLA KOJOCKPRISCILLA KOJOCK
Customer Service Officer at My Money HouseCustomer Service Officer at My Money House