Lola Nelson Alush
Lorne,VIC
Summary
Committed team member with strong customer service and communication skills. Responsible, hard working and reliable with energy and a desire to learn new skills.
3 years experience working in Lorne during very busy summers with an understanding of being able to respond to variations in customer flow and demand.
Engaging personality, adaptive with a professional mindset.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Lorne Surf Living Saving Club
12.2023 - 02.2024
- Commenced work at 7am every morning and set up coffee cart in front of Surf Life Saving Club
- Monitored food,coffee and supplies to prevent waste.
- Restocked and cleaned stations and facilities to maintain clean standards.
- Served customers quickly and efficiently and created processes to manage long queues during Nippers
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving with team members
- Built strong relationships with regular customers through attentive service, remembering coffee preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Cutomer Service and Safety Brief
Live Wire Park
12.2022 - 02.2023
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support to families and individuals as they arrived.
- Conducted safety briefings to customer, explaining the safety aspects of harnesses, and how to navigate the park
- Many customers spoke English as a second language. Focused on ensuring all aspects of safety were understood.
- Collected, inspected and stored harnesses at the end of each shift
- Investigated and resolved customer inquiries and complaints quickly.
Pool Attendant
Lorne Pool and Recreation Centre
12.2021 - 02.2022
- Provided exceptional customer service to all guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Managed pool equipment.
Education
International Baccalaureate - Commencing Year 12 in 2025
Wesley College, Melbourne
Melbourne, VIC12-2025
Skills
- Barista training
- Inventory management
- Critical thinking
- Teamwork
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Cash handling accuracy
Languages
Spanish
Limited Working
Timeline
Barista Shift Supervisor
Lorne Surf Living Saving Club
12.2023 - 02.2024
Cutomer Service and Safety Brief
Live Wire Park
12.2022 - 02.2023
Pool Attendant
Lorne Pool and Recreation Centre
12.2021 - 02.2022
International Baccalaureate - Commencing Year 12 in 2025
Wesley College, Melbourne
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