Lomani Underwood
Tully,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable and upbeat store assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Junior Store Assistant
IGA
03.2021 - Current
- Great customer service skills; good at handling difficult customers
- Knowledge of handling money / till counting
- Knowledge of handling food such as good preparation and food safety.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Volunteer Store Assistant
Parngurr Aboriginal Corporation
11.2018 - 11.2020
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Education
Certificate IV - Mental Health
TAFE QLD
QLD Finished Year 10 -
Homeschool
11.2022
Skills
- Great customer service skills and understanding
- Knowledge of food safety and preparation rules and procedures
- Knowledge of money handling and till counting
- Quick learner
Additional Information
Current member of the Youth Advisory Committee for the CCRC
Languages
Finnish
Native or Bilingual
English
Native or Bilingual
Timeline
Junior Store Assistant
IGA
03.2021 - Current
Volunteer Store Assistant
Parngurr Aboriginal Corporation
11.2018 - 11.2020
Certificate IV - Mental Health
TAFE QLD
Finished Year 10 -
Homeschool