Lorraine Jordan

• Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
• Conducted reviews to determine eligibility and functional needs.
• Obtained, verified and calculated income and resources to determine financial eligibility for programs.
• Maintained case record documents and entered information in manual system to establish record for each individual receiving service.
• Organized clinical documentation, treatment plans, and referrals.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Used coordination and planning skills to achieve results according to schedule.
• Collaborated with Manager or relevant Allied Health providers to achieve results.
• Organised Respite trips for clients. Liaised with external organisations to make this happen.
• Arranged culturally appropriate activity days for mens and womens groups.
• Maintained client care plans, updating every 6 months or as required.
• Planned in home support with local staff and arranged meetings weekly or daily as required to ensure any changes communicated to staff.
• Attended and participated in team meetings.
• Adhered to OH&S Policies and procedures-including Infection Control procedures.

Supervised work of contracted employees to keep on task for timely completion of assigned tasks.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Evaluated report data to proactively adjust and enhance operations.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Onboarded new employees with training and new hire documentation.. Delivered feedback to decision-makers regarding employee performance and training needs. Approved regular payroll submissions for employees.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
• Provided informational resources to patients and families regarding treatments, guidelines and plans.
• Organized and managed patient charts and files.
• Assisted medical supply requisitioning to maintain inventory.
• Maintained compliance with HIPAA and organizational privacy-protecting policies.
• Worked alongside certified Registered Nurse to check vitals and tend to patient need.
• Provided customized care according to individual health plan.
• Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted patients with self-administered medications.
• Remained alert to problems or health issues of clients and competently responded.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Monitored and assisted residents through individual service plans.
• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
• Identified and reported unsafe situations to RN to maintain adherence to safety protocols.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Employed mobility devices and hoist equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Documented care actions by completing records and logs in medical software system.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.