Lotus Semenov
Fairfield,NSW
Summary
Driven professional with extensive experience in customer service and retail management, notably at Priceline Pharmacy. Excelled in multitasking and conflict resolution, enhancing customer satisfaction and team efficiency. Demonstrated expertise in cash handling and strong communication, contributing to significant improvements in store performance and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Priceline Pharmacy
09.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Customer Service Representative
ZONE BOWLING Woodville
07.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
FJF Amusement
03.2023 - 03.2023
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Set up promotional displays and equipment for special events and activities.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
Higher School Certificate HSC -
Westfields Sports High School
Fairfield West, NSW09.2024
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Flexible schedule availability
- Complex Problem-Solving
- Complaint Handling
- Upselling strategies
- Conflict resolution techniques
- Team Collaboration Aptitude
- Product Knowledge Expertise
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Organization
- Cash Handling
Timeline
Retail Assistant
Priceline Pharmacy
09.2023 - Current
Customer Service Representative
FJF Amusement
03.2023 - 03.2023
Customer Service Representative
ZONE BOWLING Woodville
07.2022 - 07.2023
Higher School Certificate HSC -
Westfields Sports High School
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