Louis Corbett
Murrumbeena,VIC
Summary
An outgoing and knowledgeable customer service representative with a proven track record of providing excellent communication in fast-paced environments. Has a keen eye for detail and strong decision making skills, which can be leveraged to manage multiple, concurrent tasks. A real team player with a passion for developing relationships with internal and external stakeholders.
Overview
8
8
years of professional experience
Work History
Educational Performing Artist
Complete Works Theatre Company
04.2024 - 10.2024
- Collaborated with hundreds of schools for seamless performances, resulting in increased bookings and positive feedback.
- Led engaging workshops and discussions around themes, characters and symbols to help deepen student understanding.
- Maintained performing equipment in good condition for live work.
- Adapted quickly to new environments, time and space constraints, demonstrating versatility and resilience.
Contact Centre Supervisor
Ticketmaster
02.2023 - 03.2024
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact centre applications and software tools.
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Conducted regular performance evaluations, identifying areas of improvement and implementing corrective action plans for underperforming agents.
- Increased first call resolution rates by implementing best practices in problem-solving and communication techniques.
- Enhanced customer satisfaction by efficiently resolving escalated issues and providing exceptional support.
Customer Service Representative
Ticketmaster
07.2022 - 02.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Data Entry/Administrative Assistant
SG FLEET/NLC
07.2021 - 11.2021
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service/Fraud Analyst
Ticketmaster
01.2017 - 10.2018
- Began in Sales department, receiving inbound calls to book tickets to events.
- Promoted to Customer Service Agent after six months, where responsibilities included: updating customer information, changing dates for bookings, handling customer queries via email and Zendesk, refunding credit card payments and following up with customers through warm, outbound calls.
- Three months later, asked to help Fraud department, where responsibilities included: analysing large amounts of data to find patterns of fraud and anomalies, contacting customers directly to notify of fraudulent activity and minimize impacts then cancelling and refunding fraudulent accounts.
Education
High School Diploma -
McKinnon Secondary College
McKinnon, VIC12-2012
Skills
- Naturally engaging communicator via phone, email or social media
- Experience with data protection and confidentiality
- Ability to multitask using time management
- Can independently problem-solve
- Proven track record of team building and leadership
- Proficient in Microsoft Word, Excel, Zendesk and Microsoft Teams
Timeline
Educational Performing Artist
Complete Works Theatre Company
04.2024 - 10.2024
Contact Centre Supervisor
Ticketmaster
02.2023 - 03.2024
Customer Service Representative
Ticketmaster
07.2022 - 02.2023
Data Entry/Administrative Assistant
SG FLEET/NLC
07.2021 - 11.2021
Customer Service/Fraud Analyst
Ticketmaster
01.2017 - 10.2018
High School Diploma -
McKinnon Secondary College
Similar Profiles
JOSEPH SILVASJOSEPH SILVAS
Tool Room Clerk at Complete Coach WorksTool Room Clerk at Complete Coach Works
Sterling KegleySterling Kegley
Lifeguard Instructor at Complete Safety WorksLifeguard Instructor at Complete Safety Works
Anthony RiversAnthony Rivers
Auto Body Technician at Complete Coach WorksAuto Body Technician at Complete Coach Works