Louise De Laurentis
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking Inventory Specialist bringing [Number] years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Dedicated School Cafeteria Worker bringing [Number] years of food and beverage experience. Expertise includes safe food handling, cleaning and sanitation procedures. Adaptable team player with strong communication skills.
Overview
26
26
years of professional experience
Work History
Canteen Assistant
Illusions Catering
Darch WA
08.2019 - Current
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Food Preparation Worker
Acciari Butcher/ Lunches
Osborne Park WA
06.2013 - 12.2018
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked
- Packaged and stored food products following proper handling and preservation methods
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Organized and re-stocked various stations and self-service items
- Monitored and maintained required food temperatures for safety
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils
- Assisted in setting up and breaking down kitchen stations
- Removed trash and cleaned kitchen garbage containers
- Maintained high personal grooming standards and uniform presentation
- Monitored food temperature, discarding items not stored correctly
- Operated food slicers, grinders and chopper in accordance with safety guidelines
Sales Assistant and Assistant Manager
Sussan & Suzann Grae
Morley Galleria WA
05.1998 - 10.2002
- Increased sales by building strong customer relationships and providing excellent service
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Met and exceeded sales targets consistently, contributing to overall team success
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Collaborated with team members to achieve a cohesive and efficient store environment
- Executed visual merchandising strategies to attract customers and drive sales
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals
- Helped customers locate products and checked store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Engaged in friendly conversation with customer to better uncover individual needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Yr 10 -
Balcatta Senior High School
12.1988
Skills
- Cash Management
- Visual Merchandising
- Staff Management
- Customer Service
- Price Structuring
- Decision-Making
- Payroll Administration and Timekeeping
- Product Promotion
- Problem Solving
- Cash Handling
- Multitasking
- Staff Training
- Food handling safety
- Teamwork and Collaboration
- Safe Food Handling
- Cleaning
- Food Safety
- Complaint Handling
- Safety awareness
- Menu Memorization
Languages
English
Italian
Timeline
Canteen Assistant
Illusions Catering
08.2019 - Current
Food Preparation Worker
Acciari Butcher/ Lunches
06.2013 - 12.2018
Sales Assistant and Assistant Manager
Sussan & Suzann Grae
05.1998 - 10.2002
Yr 10 -
Balcatta Senior High School